Support Specialist - People / Place / Resources

As a Social Care Systems Support Specialist, you will manage service request tickets, provide technical guidance and training, and ensure users are kept informed of progress. You will administer and support information systems and software across service areas, promote effective system use, maintain data quality standards, and handle sensitive information with the highest level of confidentiality and professionalism.,

• Handle ICT service requests from start to finish, including logging issues,
providing support, resolving problems, escalating where needed, tracking progress, and closing requests in line with agreed service levels.
• Work with suppliers to resolve system issues and support the testing,
coordination, and release of system updates.
• Work closely with external and internal colleagues on issues related to
information systems, such as problem solving, user group meetings and system development.
• Maintain product knowledge and technical skills and learn about new products as required.
• Provide training and advice to system users and be responsible for creating and maintaining user guidance and other documentation.
  
  Good working knowledge of ICT systems, including Microsoft 365 applications.
Strong organisational, administrative, and time management skills. Excellent verbal and written communication skills, with the ability to build positive working relationships. Ability to work on own initiative and contribute effectively as part of a team. Ability to manage multiple tasks, prioritise work, and meet deadlines while maintaining attention to detail. Demonstrates a willingness and ability to rapidly acquire and apply new knowledge and skills.