Support Services Officer - Bereavement

A rewarding opportunity has arisen to join our Bereavement Services team as a Support Services Officer, providing vital support to members of the public at a sensitive and important time. You will play a key part in delivering a high-quality, customer-focused service, working closely with operational teams, funeral directors and families. WHAT IS INVOLVED? As a Support Services Officer, you will be the first point of contact for bereaved families, funeral directors and stonemasons. You will support the administration and delivery of Bereavement Services, ensuring all enquiries and processes are handled with care, accuracy and professionalism. Your responsibilities will include:

• Managing bookings for interments and handling related enquiries
• Providing advice and guidance on services, processes, and fees
• Supporting families arranging funerals, including those without funeral directors
• Maintaining accurate records using electronic systems
• Processing income, invoicing and financial transactions
• Working collaboratively with operational teams to ensure a smooth service
• Contributing to continuous improvement and more efficient ways of working.
This role requires a high level of empathy, resilience and professionalism, as you will often be supporting people during emotional and difficult situations.


• Has experience working in an administrative or business support role
• Is customer-focused, with strong communication skills
• Can handle sensitive situations with empathy, tact and professionalism
• Is organised, with excellent attention to detail
• Can work both independently and as part of a team
• Is confident managing competing priorities in a busy environment
• A Level 2 qualification in Business Administration (or equivalent) is essential.
  
  We offer a competitive rewards package that includes attractive salaries, a generous annual leave entitlement of 27 days (rising to 32 after five years' continuous local government service), membership of the excellent contributory career average Local Government Pension Scheme, and a range of flexible working arrangements including hybrid working (home and office) where applicable. Explore the full range of rewards and benefits on our website.