Support Service Co-Ordinator

Thirteen Group is on the lookout for a Support Service Co-Ordinator to join our Specialist Housing team at our Supported Housing Scheme in Hendon, Sunderland. You will be responsible for delivering high-quality, holistic, and person-centred housing support services to a diverse range of Customers in line with legal, contractual, and regulatory requirements to facilitate positive move-ons - preparing customers for independent living by embedding tools to develop essential skills through effective support planning. Thirteen Benefits,

• Delivering practical tasks and flexible support solutions to meet diverse client requirements and promote independence.
• Providing flexible, person-centred support using PSI interventions and practical assistance. Develop, implement, authorise, and review support plans in response to the customer needs and the service.
• Meeting performance objectives and service criteria while adhering to legislation, safety protocols, and contract requirements.
• Engaging residents: Plan, coordinate, and deliver effective and engaging resident meetings and activities.
• Acting as a key representative in safeguarding and multi-agency meetings, delegating attendance where appropriate.
• Reporting and monitoring safeguarding concerns, coordinate and deliver appropriate actions, and produce accurate and timely information.
  
  Possess an NVQ Level 3 qualification or equivalent demonstrating competency in support service coordination.
• Know the principles of effective support planning and delivery
• Have thorough understanding of safeguarding, equality and diversity, Health & Safety, lone working and risk management policies.
• Be proficient in utilising information technology and media platforms to deliver effective service outcomes.
• Have emotional resilience and confidence to handle complex situations whilst working independently.
• Demonstrate expertise in supporting customers with varied needs to achieve independence and lead fulfilling lives.
  
  At Thirteen, we work together to provide quality homes, build stronger communities, and support people to live well. As the largest housing association in the North East and among the top 25 nationally, we manage over 36,000 homes, with over 1,600 colleagues providing services for around 100,000 customers.
Our vision is to be the most trusted housing association, with happy customers. In fact, we put customers at the heart of everything we do. - Join a team that's local at heart but welcomes talent from everywhere. - Be part of an organisation that values diversity and inclusivity. - Be a part of a company that offers tailored support services, going beyond just housing solutions. Interested? For more details, please refer to the attached documents. If you'd like to talk more about the role please contact Michael Daley (Specialist Housing Team Leader) on for an informal discussion. NO RECRUITMENT AGENCIES, please. Are You Ready for a Rewarding Challenge? Join us at Thirteen Group and be a part of our vision to improve lives every day. APPLY NOW and start your journey towards making a meaningful impact in our community! As part of our hiring process, if you're successful we'll need to verify your right to work in the UK. Unfortunately, we are not a Skilled Worker Sponsoring Employer at this time.


• Salary - £31,675 per annum
• Annual leave - starting at 28 days and rising to 31 days after three years, a day off for your birthday, plus bank holidays.
• Pension - up to 17% contributions (flexible contribution rates of up to 7% colleague and up to 10% employer).
• Simply Health - save money on common health expenses and get access to health and wellbeing support services.
• T'dar - our Discount and Reward platform giving you huge savings on everyday brands.
• Opportunities to buy and sell annual leave.