Support Secretary

You will contribute and commit to promoting a positive team based attitude, striving for the highest standards of service and achieving excellence. You will be expected to provideadministrative, clerical and typing support to the Speciality team, working closely with a team of secretaries and be required to undertake a range of duties as appropriate.,

• You will support the Team Leader by undertaking audio transcription and typing of clinic and miscellaneous digital dictation as and when required, whilst ensuring you maintain proficiency and accuracy in the use of medical terminology
• You will participate in the efficient and effective process of distributing correspondence out to all relevant parties
• You will support the department by undertaking the scanning or filing of letters and diagnostic results into patients case notes, following the Health Records Guidelines
• You will participate in the Team's post rota (for sending external correspondence), contributing to the preparation of letters and the sorting of incoming & outgoing post
• You will assist in the photocopying, faxing and Scanning of any relevant documentation
• On a short term basis and as directed, you will provide secretarial cover for others teams, meaning a knowledge of other roles within the speciality teams, to support during incidents of absence and the maintenance of adequate cover
• You will support the consultants and your team by providing a comprehensive secretarial service
• You will be responsible in ensuring that you uphold excellent standards in customer service
• You will assist in locating and retrieving of case notes, from various areas of the trust using the case note tracking system ensuring case notes are tracked on the relevant computer system at all times.
  
  The Trusts services are provided from three locations:
• The Countess of Chester Hospital: providing 473 general and acute beds.
• Ellesmere Port Hospital: providing 60 beds as a rehabilitation, intermediate and outpatient facility.
• Tarporley War Memorial Hospital: a base for community services which serve the local rural population.
The Countess of Chester Hospital NHS Foundation Trust employs 5,964 staff (headcount) to provide care and treatment to a population of over 400,000 people living in Chester and West Cheshire which includes Ellesmere Port and Neston as well as the Deeside area of Flintshire. The Trust works collaboratively within the wider Cheshire and Merseyside Integrated Care System. Due to its location on the border with North Wales, the Trust also works closely with the Betsi Cadwaladr University Health Board. The Trust treats patients from England and some parts of Wales. During 2024/2025, there were approximately 643,000 patient attendances (inpatient, A&E, outpatient and diagnostic) ranging from a simple outpatient appointment to major cancer surgery