Support Practitioner

As a Support Worker at You Matter you will naturally be an empathetic and caring person wanting to provide unconditional support for those experiencing homelessness and addiction issues. Your role as a Support Worker will be to create a safe environment that empowers residents to make positive changes in their lives. To work closely as part of a team with the Director and Head of Homeless Services and Operational Leadership Team in the development of operational planning and service delivery to the highest standard. Working in partnership with The Brick to support people to access First Step from the Streets, including referrals, assessments and a supported transition into the service.

What your week may look like

Welcoming new residents in line with the service's policies and procedures, carry out risk assessments and support people to continue in their journey towards independence

Ensuring the basic needs of residents are met including good quality accommodation and facilities, healthy food, advice and guidance

Responsible for promoting and safeguarding the welfare of adults/children/young people who are at risk

Advocate for social inclusion of the people you support ensuring they are able to access health and financial support

Ensuring Housing Benefit and Services Charges are collected and managed effectively

Developing and reviewing written support plans with the your residents that reflect their own needs, changes and hopes for the future

Work alongside the people in our services to address their physical and mental health issues, including liaison with primary and secondary health teams

Carrying out the immediate support needs of residents as appropriate, providing crisis intervention where necessary and working with services

Ensuring all health and safety and maintenance issues are raised in a timely manner

Participating in team meetings, supervisions and reflective practice encouraging open, honest and transparent feedback where continuous improvement is encouraged.

Being flexible and responsive to the changing needs of the service, ensuring our SHREK values runs through all of the work that you do

Promoting a supportive and inclusive culture within the service, valuing people and their diversity

First Step from The Streets, Wigan will bring together accommodation, intensive person-centred support and strong partnership working to provide a coordinated response for people experiencing rough sleeping in Wigan.

For the team joining the service, it will be an opportunity to help establish a new service from the beginning and be part of an approach that recognises that, for some people, moving away from the streets starts with building trust, creating safety and taking things one step at a time.