Support Officer: Technology Enabled Care and Sensory Services

Please note that the advertised salary for this position is subject to the pending 2026/2027 national pay award. The final salary will be adjusted accordingly once this has been agreed., We are looking to recruit a Support Officer: Technology Enabled Care and Sensory Services, on a permanent contract, under the general direction of the Technology Enabled Care and Sensory Services Team Manager, based at Penmorfa Centre for Independent Living, in Aberaeron. A successful candidate will be responsible for arranging and conducting the delivery and installation of Telecare and Assistive Technology equipment within people's homes and care settings, as well as supporting residents visiting the Penmorfa Centre for Independent Living.

• experience of working directly with members of the public, service users, carers, and partner agencies
• the ability to work, efficiently, independently and manage a varied workload
• practical and technical skills and an interest in TEC and Assistive Technology
• excellent communication and interpersonal skills
• the ability to work in a multidisciplinary team and work well with staff at all levels
• experience of using IT systems and importance of maintaining accurate record keeping
• awareness of Health and Safety regulations
• a full driving licence and good general knowledge of the geography of Ceredigion
We are seeking a motivated and enthusiastic team player who is passionate about helping people live independently and safely within their communities.


• Up to 34 days annual leave per year (plus 8 public holidays)
• Local Government Pension Scheme
• Learning and development opportunities
• Salary sacrifice schemes including the Cycle to Work scheme
• Health and Wellbeing initiatives including discounted memberships to our local leisure center's
• Access to the Vivup lifestyle discounts and savings scheme
We believe work-life balance is very important. To support you in achieving this, you will have access to the following discretionary benefits:
• Hybrid Working: Subject to certain conditions being met, you may choose to work from home or in an office location.
• Flexi-time: Hours may be worked within a defined bandwidth, Monday to Friday, subject to service needs., We are committed to safeguarding and protecting children and adults at risk. As part of this commitment, certain roles within our organisation require a Disclosure and Barring Service (DBS) check to assess the suitability of candidates. This role will require an Enhanced DBS check. Please note that the presence of previous convictions will not necessarily disqualify a candidate from consideration for this position. We assess each applicant on a case-by-case basis, and take into account the nature and relevance of any convictions in relation to the responsibilities of the role. Our goal is to create an inclusive and supportive work environment where all individuals are treated fairly and with respect. If you have any concerns or questions regarding this process, please feel free to contact us for clarification. Your privacy and dignity are of utmost importance to us throughout the recruitment process.
What we offer Work-life balance Lifestyle savings scheme Generous employer pension scheme Cycle to work scheme Learning and developmentWhere you'll work Porth Gofal - Targeted Intervention Services We are at the core of Ceredigion's through-age social care provision and we focus on ensuring that each individual receives the intervention that is best placed to meet their needs or, where necessary, guide them to early help or specialist services. Our functions include: Integrated Triage and Assessment Services + Intake and Integrated Operations Team + Integrated Assessment Team + Emergency Duty Team Targeted and Short-term Services + Direct Payments Support Service + Centre for Independent Living (CILC) Logistics and Operations Team + Targeted & Enablement Integrated Care + Technology Enabled Care & Sensory Services + Occupational Therapy Direct Services + Day Care Services Team + Residential Care Teams More information regarding our teams can be found here. Penmorfa Penmorfa is our most central office, it is where our Chief Executive and Councillors are based. Read more Aberaeron Aberaeron is a picture perfect harbour town and is one of Ceredigion's best loved holiday destinations with fashionable places to stay and eat. Read more