Support Officer

We are seeking a proactive and organised PSL Support Officer to play a key role in the management of the Council's Private Sector Leasing (PSL) property portfolio within Temporary Accommodation. The post holder will be responsible for managing day-to-day relationships with landlords and managing agents, ensuring properties remain compliant with contractual and health & safety requirements, and maintaining accurate and up-to-date property and tenancy data. The role supports the effective delivery of temporary accommodation, ensuring properties are safe, suitable, and available to meet statutory homelessness duties.,

• Manage and monitor a portfolio of PSL properties, ensuring they remain compliant with contractual, health & safety, and legislative requirements.
• Act as a key point of contact for landlords and managing agents, building effective working relationships.
• Ensure all compliance documentation (e.g. gas, electrical, fire safety, EPC, HMO where applicable) is obtained, recorded, monitored, and kept up to date.
• Support the letting team, withdrawal, replacement, and return of PSL properties in line with contractual terms and service processes.
• Accurately maintain and update property, and compliance data on housing management systems, ensuring records are complete, timely, and auditable.
• Monitor repairs and maintenance performance, escalating concerns where works are not completed within agreed timescales.
• Support service improvements, audits and reviews relating to PSL properties.
• Ensure safeguarding and health & safety concerns are identified, reported, and managed in line with council procedures.
  
  You will have experience of working within housing, temporary accommodation, or private sector leasing, with a strong understanding of compliance, landlord liaison, and property management. You will be highly organised, confident in dealing with external providers, and comfortable managing data and systems.
You will also demonstrate:
• Strong attention to detail and a clear understanding of property compliance requirements
• The ability to manage competing priorities in a fast-paced environment
• Confident communication skills with landlords, agents, colleagues, and partner agencies
• A commitment to safeguarding and delivering safe, suitable accommodation
  
  Working for Birmingham City Council is more than just a job; it's about making life better for the 1 million plus people who live and work in the city., The Council is a fantastic place to work. You will find an organisation that is both challenging and supportive; with a leadership impatiently adventurous in its pursuit of excellence.
There is a clear vision which is ensuring that the Council is working for communities today and building for tomorrow, we focus our resources on five key priorities:
• A Prosperous Birmingham: through a focus on inclusive economic growth, tackling unemployment, attracting inward investment, and maximising the benefits of the Commonwealth Games.
• An Inclusive Birmingham: through a focus on tackling poverty and inequality, empowering citizens, promoting diversity and civic pride, and supporting and enabling all children and young people to thrive.
• A Safe Birmingham: through a focus on making the city safer, safeguarding vulnerable citizens, increasing affordable housing, and tackling homelessness.
• A Healthy Birmingham: through a focus on tackling health inequalities, encouraging physical activity and healthy living, supporting mental health, and improving outcomes for adults with disabilities and older people.
• A Green Birmingham: through a focus on street cleanliness, improving air quality, continuing the route to net zero, and becoming a city of nature.
We see the Council's role as providing strategic leadership - that's being able to visualise a new future for the city and equipping others to share our vision. We want to ensure the provision of services for all, so we can support those least able to support themselves by working with partners and putting citizens and neighbourhoods at the heart of our decision-making. We are always looking for people who put the customer at the centre of their approach, with a commitment to excellence to help us achieve our vision. We will support you to develop and thrive in your role, building a pathway for long-term success, with lots of development opportunities, such as apprenticeships.

In return, we offer you excellent terms and conditions, generous annual leave, a great pension scheme, well-being support, annual travel passes and discounts at a number of city centre establishments.