Support Manager

We would like to share a new and exciting opportunity that has arisen within SACT Services as part of the Clinical Networked Services division. We would like to receive interest from an experienced manager looking to join this progressive service and division as a Band 5 Support Manager.The successful applicant will play a pivotal role in helping to run a busy service, which spans across Greater Manchester and Cheshire providing support to the Assistant Service Manager, Schedulers and Receptionist, as well as the wider SACT Services team.Its an exciting time to be part of SACT services, a key part of the Neighbourhood Oncology Programme, aiming to bring expert cancer care and treatment close to or within peoples homes and communities.

The post holders' duties will be varied and will include responsibility for the line management of some B2/B3 staff and will deputise for the Assistant service manager where appropriate., The Support Manager will work closely with the Assistant Service Manager and Service Management Team within SACT Services (to include Outreach, Christie at Home and Bloods Closer to Home) to deliver an efficient and professional administrative function. This role will include day to day line management of administrative staff, distribution of staff workload, monitoring KPIs such as time to action chemotherapy booking forms and EOFs, and help manage any actions arising from relevant meetings. The Support Manager will need to be personable and approachable and have excellent organisational and management skills., o Act as the first point of contact for medical, nursing and clerical / secretarial staff in the resolution of admin queries and problems. Where such issues cannot be resolved, escalate these appropriately to the Assistant Service Managers/Service Managers in a timely manner.

o Work within defined SOP's, protocol and policies but has autonomy to plan and manage their own workload.

The Christie is one of Europe's leading cancer centres, treating over 60,000 patients a year. We are based in Manchester and serve a population of 3.2 million across Greater Manchester & Cheshire, but as a national specialist around 15% patients are referred to us from other parts of the country. We provide radiotherapy through one of the largest radiotherapy departments in the world; chemotherapy on site and through 14 other hospitals; highly specialist surgery for complex and rare cancer; and a wide range of support and diagnostic services. We are also an international leader in research, with world first breakthroughs for over 100 years. We run one of the largest early clinical trial units in Europe with over 300 trials every year. Cancer research in Manchester, most of which is undertaken on the Christie site, has been officially ranked the best in the UK.