Support Engineer

As an Applications Engineer within our IT team, you will be instrumental in maintaining the stability, scalability, and performance of our technology estate. You'll deliver 3rd line support across applications and systems, while also contributing to cross-functional projects that shape our digital future.,

• Triage, troubleshoot, and resolve application, data, and platform issues
• Provide 3rd line support across a wide range of business systems
• Configure, build, test, and implement application-based solutions
• Collaborate with cross-functional teams to deliver technical solutions aligned to business needs
• Develop and maintain integrations across systems and environments
• Implement process automation using SaaS and low-code tools
• Support Azure services, including event management, permissions, storage, and integrations
• Work with automation and data tools such as PowerShell, SQL, Azure Data Factory, and Logic Apps
• Troubleshoot and support both commercial off the shelf (COTS) and bespoke applications
• Maintain clear documentation for systems, processes, and best practices
• Identify opportunities for system optimisation and continuous improvement
• Partner with wider teams to support shared services and investigations
  
  4+ years in a Service Desk or technical support environment
• 2+ years in 2nd/3rd line application support (COTS and bespoke systems)
• Hands-on experience with application development or SaaS configuration
• Strong knowledge of Microsoft Azure (Logic Apps, Data Factory, Azure Portal)
• Proficiency in PowerShell scripting
• Experience with SQL and data integration processes
• Familiarity with Agile methodologies
Desirable:
• Exposure to DevOps practices (CI/CD pipelines)
• Experience in digital transformation initiatives
• Knowledge of Python, JavaScript, or other scripting languages
• Awareness of cybersecurity best practices
• Experience with Azure Databricks or similar tools
Qualifications Essential:
• ITIL Foundation
• Azure Fundamentals
• DevOps Foundations (or equivalent)
Desirable:
• Advanced Azure certifications (e.g., Solutions Architect)
• Additional cloud or data platform certifications
Skills & Attributes
• Strong problem-solving ability and attention to detail
• Strong interpersonal skills with a collaborative mindset
• Excellent communication skills, able to translate technical concepts for non-technical audiences
• Ability to work independently and manage workload in a hybrid environment
• Proactive, adaptable, and confident in a fast-changing landscape
  
  Mars Veterinary Health (MVH) Europe is a family of leading veterinary care providers committed to creating a better world for pets. Our network includes trusted brands such as AniCura and Linnaeus, operating over 500 animal hospitals and clinics across 18 European countries. Together, our teams deliver high-quality, modern veterinary care for companion animals, ensuring peace of mind for pet owners through excellent access and patient safety.
AniCura, our largest brand in Europe, provides care to over three million patients each year through 12,500 dedicated professionals. Linnaeus, operating primarily in the UK and Ireland, is home to over 6,000 Associates empowered to deliver exceptional care through a culture of collaboration, clinical excellence, and continuous development. At MVH Europe, we prioritize a culture of accountability, inclusion, and wellbeing. We believe our purpose to make A BETTER WORLD FOR PETS starts with building a better world for our people. We support our teams through strong governance, comprehensive wellbeing programs, and a shared passion for delivering exceptional outcomes in veterinary care.