Support Coordinator

Manage a caseload of service users, completing high-quality needs and risk assessments.
Develop and review comprehensive support and risk management plans to support individuals towards independent living and sustained outcomes.
Provide practical housing-related support and enhanced housing management to service users within the community.
Deliver recovery-focused group sessions and training, including tenancy readiness, housing options, and bespoke recovery programmes.
Support vulnerable individuals in line with Adult and Child Safeguarding procedures and best practice.
Maintain accurate, timely, and compliant case records using internal databases and case management systems.
Work collaboratively with internal teams, referral agencies, statutory services, and external stakeholders to ensure coordinated support provision.
Attend and contribute to multi-agency meetings, providing updates and advocating for service users where appropriate.
Undertake outreach sessions to promote the service, encourage referrals, and provide signposting support.
Work flexibly across all 3 Barnsley Thrive sites to meet operational and service user needs.

Excellent communication and interpersonal skills, with the ability to engage effectively with service users, colleagues, and partner agencies.
Passionate about supporting vulnerable individuals and promoting independence, recovery, and inclusion.
Strong organisational and time management skills, with the ability to manage a varied caseload effectively.
Ability to maintain accurate records and use electronic case management systems confidently.
Able to work independently and collaboratively within a team environment.
Resilient, adaptable, and confident working within a challenging but rewarding environment.
Committed to equality, diversity, inclusion, and safeguarding best practice., NVQ Level 3 in Health & Social Care (or equivalent) or willingness to work towards this qualification in post.
Knowledge of welfare benefits systems and relevant legislation.
Knowledge of housing options and housing-related legislation.
Knowledge of safeguarding practice and relevant legislation.
Experience of supporting vulnerable individuals, including support planning and risk management.
Experience of multi-agency working with a range of external partners.
Experience managing a caseload and supporting individuals towards greater independence.
Ability to drive and access to a vehicle for work purposes.
Knowledge of the Criminal Justice System, including MAPPA offenders and associated processes, is desirable.

Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we've created one of the largest mental health and social support charities in England.
Every year, we support around 125,000 people through nearly 200 services - and it's all made possible by our 3,500 brilliant staff and volunteers.
Make a real difference in your community
Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job - it's a chance to build meaningful relationships and create lasting change.

We value the people who make a difference every day. Alongside meaningful work, you'll enjoy a comprehensive benefits package:
27 days' annual leave, rising to 32 after 1 year (plus bank holidays)
Pension scheme with 4.5% employer contribution, matched up to 6.5%
Life assurance (3× annual salary)
Enhanced sick pay and family-friendly pay
Birthday leave and the option to buy up to 5 extra days' annual leave
Professional fee reimbursement for relevant qualifications
24/7 online GP access and Employee Assistance Programme
Recognition and long service awards via our Way to Go and Aspirations portals
£500 Recommend a Friend bonus
Cycle to Work scheme and Credit Union membership
Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good
Free will writing service and wellbeing initiatives throughout the year
Inclusion and accessibility
Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support.
We have signed up to the Disability Confident Scheme - all applicants are welcome, and adjustments can be made to enable fair participation.