Support at Home Service Coordinator

As a Support at Home Coordinator for East Lancashire, you'll be at the heart of our service, bringing together people, schedules, and support to ensure everything runs smoothly. You will:

• Coordinate and manage staff rotas to ensure reliable, efficient service delivery
• Match Support at Home Workers to service users based on needs, preferences, and location
• Act as the main point of contact for staff, service users, and families
• Support, motivate, and guide a team of Support at Home Workers
• Monitor service quality and ensure high standards are maintained
• Respond to changes, escalations, or concerns in a timely and compassionate way
• Maintain accurate records and ensure compliance with policies and regulations
• Work collaboratively with colleagues and external professionals to support service user wellbeing
• Manage continuous development of the service in your area and maintain service standards ensuring quality and long-term sustainability
Working in a varied and fast paced environment, you will use your robust decision- making skills whilst maintaining strong understanding and empathy for the issues affecting older people.

Are you passionate about supporting older people to live independently in their own homes? Do you thrive in a fast-paced, people focused environment where no two days are the same?, We're looking for someone who is:
• Experienced in coordinating or managing staff or services
• Understanding of the needs of older or vulnerable people
• Highly organised with excellent coordination and planning skills
• A confident communicator who builds positive relationships easily
• Compassionate, with a genuine passion for supporting older people
• Able to manage competing priorities and adapt to changing demands
• Experienced in a care, support, or community services environment (desirable)
• Comfortable using IT systems for scheduling and record-keeping
  
  Age UK Lancashire are a leading Charity, proudly delivering services to over 20,000 older people across Lancashire each year, we are dedicated to supporting and empowering older adults to live fulfilling and independent lives.
We are committed to providing innovative and impactful services that address the evolving needs of older people in our community.


• Full training and comprehensive induction to ensure you have the support you need to succeed and thrive in your new role
• A friendly and inclusive culture
• Flexible working options
• 25 days annual leave + bank holidays, increasing to 30 with length of service
• Workplace pension scheme
• Access to Employee Assistance Programme
• Staff discount card for hundreds of High Street shops and online services.
• Blue Light card eligibility
• Travel expenses will be paid for all journeys required for work, excluding travel from home to base.
The role requires a full driving licence, business insurance, and an enhanced DBS check.