Support Analyst
Rotork, Kingsmead, Bath and North East Somerset
Support Analyst
Salary not available. View on company website.
Rotork, Kingsmead, Bath and North East Somerset
- Full time
- Temporary
- Onsite working
Posted 4 days ago, 20 Apr | Get your application in now to be included in the first week's applications.
Closing date: Closing date not specified
Job ref: 89e9831c0f2c45ea85321ec4a4e75603
Location ref: Kingsmead, Bath and North East Somerset
Full Job Description
We're looking for a Support Analyst to join our IT Application Support team and help ensure our business-critical applications run smoothly for everyone who relies on them. This role is well suited to someone who enjoys problem-solving, collaboration, and making improvements that have a real impact on users' day-to-day experiences.
You will provide advanced support for live applications, taking ownership of incidents escalated from the Service Desk or raised directly with the Application Support team. You'll work closely with both technical colleagues and business users, helping to understand issues, explain solutions clearly, and ensure systems remain reliable and well-supported.
Alongside incident resolution, you'll contribute to continuous improvement by identifying recurring issues and supporting longer-term solutions, using Problem Management and ITIL best practices.