Supply Chain Supervisor

Are you an experienced supply chain or customer service leader who enjoys driving change, improving processes, and developing high-performing teams? We're looking for a Supply Chain Supervisor to lead our Customer Service and Order Entry functions, ensuring exceptional service delivery while supporting the implementation of new systems, improved processes, and data-driven decision making. This is an exciting opportunity for someone who combines strong operational experience with a passion for customer service, continuous improvement, and technology. As the business continues its ERP transformation journey and explores opportunities to leverage AI across the supply chain, you'll play a key role in shaping the future of how the team operates. What You'll Be Doing

• Leading and developing Customer Service and Order Entry teams to deliver excellent service and operational performance.
• Managing customer orders, enquiries, escalations, and service requirements with a focus on accuracy and responsiveness.
• Driving continuous improvement initiatives to increase efficiency, service levels, and team effectiveness.
• Supporting ERP system developments and helping embed new processes and ways of working.
• Identifying opportunities to utilise AI and automation to improve workflows, reporting, and customer experience.
• Collaborating with Production, Planning, Procurement, Warehouse, Quality, and Commercial teams to ensure continuity of supply.
• Monitoring and improving key supply chain performance metrics.
• Managing inventory and stock control activities, ensuring robust stock management and inventory accuracy.
• Using data and insights to support operational decision-making and drive performance improvements.
• Leading projects that enhance supply chain performance, customer satisfaction, and business results., This is more than a traditional supply chain leadership role. You'll have the opportunity to shape how the function evolves through technology, ERP transformation, AI adoption, and continuous improvement, while leading a team that plays a critical role in delivering products to customers and supporting patient care.
If you're an engaging people leader with strong customer service and supply chain experience who thrives in a changing environment, we'd love to hear from you. #LI-MT1 #IND-UKOPS #IND-UKCOM #LI-BAXGEN


• Previous leadership or management experience within Supply Chain, Customer Service, Logistics, Planning, Manufacturing Operations, or a similar environment.
• A strong customer service background with a passion for delivering excellent customer outcomes.
• Experience working with ERP systems and supporting system implementation or transformation projects.
• Proven ability to lead teams through change and drive process improvement initiatives.
• Experience managing inventory, stock control, and inventory accuracy processes.
• Strong communication and stakeholder management skills.
• A proactive and solutions-focused approach to problem solving.
• Experience using data to drive operational performance and decision making.
Desirable Experience
• Power BI experience or other reporting and data visualisation tools.
• Exposure to AI, automation, or digital transformation initiatives.
• Experience working within a regulated manufacturing, pharmaceutical, healthcare, or GMP environment.
• Knowledge of Lean principles and continuous improvement methodologies.
  
  This is where your work makes a difference.
At Baxter, we believe every person-regardless of who they are or where they are from-deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond. Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results. Here, you will find more than just a job-you will find purpose and pride.