Supplier Performance Analyst

We have an opportunity for a Supplier Performance Analyst to join our Property Services Central Commercial Team, to collate, monitor and manage accurate data for the Property Services function, creating proactive reporting to identify trends and risks in delivery and support contractor and supplier management objectives. The role of Supplier Performance Analyst will include:

• Developing and managing monitoring processes to ensure Supplier data is up to date and accurate, including analysing exception reporting, SAP notifications and recommending changes to support achievement of the Group's objectives
• Monitoring, investigating and correcting Supplier data quality issues to ensure that the Property Services delivery teams are operating with the most accurate information
• Regularly undertaking trend analysis, identifying reoccurrence of risk and potential opportunities for investigation or investment proactively highlighting service level performance issues to support achievement of the Group's objectives
• Providing regular, high quality management information and updates to the team and senior management on contractor performance, making recommendations for improvements to support decision making and inform business planning in accordance with statutory requirements and Group policy
• Building and maintaining relationships with internal and external stakeholders to identify practical business improvements and scope service and product improvements that meet the current and future needs of customers
• Defining the requirements for reporting systems and support the implementation to ensure that performance is measured accurately and meaningfully against agreed targets and KPIs
• Supporting the team with the production of formal Board reporting, ensuring data is accurate, of appropriate standard and delivered to timescales to ensure the Group has visibility of performance and risk
  
  Degree, management qualification or relevant professional qualification
• Experience of supporting SAP based information systems and upgrades
• Experience of addressing data quality issues, investigating and identifying root causes and delivering effective solutions
• Proven experience in working with others to deliver projects, including indirect reports and third party suppliers
• Experience of producing progress reports and management information, including making recommendations for changes needed to ensure delivery
• Excellent organisational, project management and planning skills
• Excellent interpersonal and customer care skills
• This role will involve driving on company business. In order to drive a company vehicle, drivers must hold a full valid UK driving licence
  
  We provide in-house repairs and maintenance for a wide range of properties, as part of a not-for-profit organisation. We foster a diverse and inclusive culture. Our customers are at the heart of all we do, and colleagues help make a real difference to people's lives., View more detail about what it's like to work for our organisation, and what we offer on our Sanctuary careers pages at - http://www.sanctuary.co.uk/join-our-team
Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status.

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:
• 25 days annual leave (rising to a maximum of 30 days) plus public holidays
• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans
• Employee discounts
• Wellbeing support and tools
• Employee recognition scheme
• Staff Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
• £44,262 per annum (rising to £46,591 per annum after 12 months, subject to satisfactory performance)