Supervisor - Clapham

In this role, you will play a part in supporting the day-to-day operation of the caf , leading shifts, coaching the team and ensuring outstanding food quality, service and operational standards. Working alongside the Store Manager, you'll help create a welcoming environment for members while driving excellent customer service, food safety and team performance.,

• Support the day-to-day running of the caf , leading shifts and ensuring smooth operations.
• Coach and support Team Members to deliver exceptional customer service and food quality.
• Ensure brand, food safety and hygiene standards are maintained at all times.
• Oversee food and beverage preparation, ensuring consistency and presentation standards are met.
• Monitor stock levels, complete ordering and support stock control processes.
• Resolve customer queries professionally and support the team during busy trading periods.
• Assist with onboarding and training new team members while reinforcing operational standards.
• Maintain accurate operational records, food safety documentation and daily checklists.
• Work collaboratively with the Virgin Active team to deliver a seamless member experience.
• Support the Store Manager in achieving operational and commercial objectives.
  
  Food Safety Level 3 qualification.
• Food Allergy and Intolerance Training.
• Previous supervisory experience within hospitality, food service or retail is preferred.
• Strong leadership skills with the ability to motivate and support a team.
• Excellent customer service and communication skills.
• Good organisational skills and attention to detail.
• Sound understanding of food safety, hygiene and allergen procedures.
• Flexible approach to working early mornings, evenings, weekends and bank holidays.
  
  The opportunity to be part of a brand redefining the future of wellness
• A premium environment with industry-leading facilities
• Development and progression opportunities aligned to your level
• Access to a vibrant, engaged member community
• The platform to build your career, reputation and impact
OUR PERKS
• 30 days annual leave
• Pension fund
• 50% discount on Kauai meals while on duty
• Complimentary Virgin Active membership for yourself