Success Manager

NU London wishes to appoint a Success Manager who will play a key role in the management of Degree Apprenticeships and other work-based learning programmes at NU London. Reporting to the Director of Business and Partnership Development & Apprenticeships, we are looking for someone to act as the liaison and lead between the employer and learner/apprentice, managing their day-to-day relationship and ensuring learners on all programmes successfully embark and progress through their learning with us. The post holder will work closely with the Director of Business and Partnership Development & Apprenticeships and Head of Operations and Quality Assurance to coordinate a quality delivery of the pre-apprenticeship/apprenticeship. The role will see you acting as the primary contact for the learner/apprentice, taking action to ensure that the available learning can be accessed, and with the employer to ensure that the pre-apprenticeship/apprenticeship can be successfully achieved.

The role is suitable for remote-working, provided the appointee can attend the campus for face-to-face work when required.

Duties and Responsibilities

Support the lead for Business Development and partner organisations with employer engagement, training and workforce needs analysis.

Support with recruitment for learners/apprentices to progress onto pre-apprenticeship/apprenticeship and other work-based learning programmes.

Working with wider departmental team members to co-ordinate on the delivery of the University's pre-apprenticeship and degree apprenticeships programmes between the employer, learner/apprentice and the apprenticeship team, acting as the day-to-day point of contact for the University's relationship with the employer

To continually explore opportunities to further develop relationships between employers and the University.

Organise the support for each learner/apprentice from the outset, to ensure the pre-apprenticeship/apprenticeship can be successful.

Ensure completion of the termly Tripartite Reviews and ensure that these are carried out in line with regulations.

Monitor the learner/apprentices off the job training and assist the employer and learner/apprentice with putting an action plan in place should a shortfall emerge.

Where the learner/apprentice requires an action plan or a referral to other support services, ensure these are mutually agreed, monitored, and completed in a timely manner.

Organise and lead the Final Review, ensuring that a thorough assessment using evidence against the pre-apprenticeship/apprenticeship takes place and that the decision arising is made on this evidence, jointly with the employer and the learner/apprentice.

Where required, work with wider team members to arrange apprenticeship End Point Assessment as agreed with the employer and apprentice.

Ensure that learners/apprentices are making progress in line with anticipated milestones and monitor individual progress and trends across the learner cohort, highlighting trends to the Director of Business and Partnership Development & Apprenticeships as part of the pre-apprenticeship/apprenticeship reviews each term.

Identify and evaluate any risks to an individual learner/apprentice's or employer's programme success and escalate immediately to the University, taking appropriate action to control these risks as part of the overall programme review.

Liaison with wider team members, the employer, and the learner/apprentice to ensure that feedback, enquiries, issues, requests, or complaints during the pre-apprenticeship/apprenticeship are monitored and actioned promptly.

Ensure that Learner/Apprentice records are fully compliant with University's policies and procedures applicable to their programmes at all times. This will also include participating in compliance and policy reviews as required.

Such other duties, commensurate with the grading of the post, which may be assigned by the Director of Business and Partnership Development & Apprenticeships or their nominee.

Honours degree or equivalent professional qualification and/or vocational qualification [E], Experience managing employer and apprenticeships relations, preferably within Higher Education and/or Further Education [E]

Experience in using Learner Management System software [D]

Strong communication skills (both verbal and written) [E]

Solid relationship management experience, including effective stakeholder and partnership working [E]

High degree of professionalism and personal integrity; ability to exercise complete discretion and maintain confidentiality [E]

Excellent record keeping and maintenance, with awareness of Data Protection and GDPR [E]

Excellent planning and project management capabilities [E]

Ability to prioritise workload, exercise good time-management with the ability to work to deadlines, and demonstrate excellent organisational skills [E]

Willingness and capacity to undertake continuous professional development [E]