Subject Access Rights Officer

Do you have a passion for data protection, excellent customer service skills, and the ability to manage detailed requests in a fast-paced environment? We're looking for a Subject Access Rights Officer to join our well-established national Information Governance team and play a vital role in managing access to health and care records across the organisation. As a Subject Access Rights Officer, you will be the key point of contact for all Subject Access and other access to records enquiries. You will ensure every request is handled promptly, accurately, and in full compliance with legislation such as the Data Protection Act 2018, UK GDPR, the Access to Health Records Act 1990, and other statutory requirements. Using our privacy management system and DSAR portal, you will manage the full lifecycle of access requests-providing a professional, confidential and friendly service to internal and external stakeholders. You will work as part of a collaborative team and provide cover for colleagues where needed. This role is mostly remote working with travel to services when required meaning we can accept applications from candidates from anywhere in the UK. This is a fixed-term opportunity for 12 months. What you'll be doing:

• Act as the main point of contact for access to records enquiries, ensuring a complete, confidential, and supportive service to all stakeholders.
• Coordinate with the Data Subject Rights Manager on requests to alter, restrict or otherwise exercise data subject rights.
• Acknowledge, log and process incoming requests through the DSAR portal within statutory timeframes.
• Assess request complexity early and communicate any required extensions to applicants promptly.
• Provide advice and support to colleagues across the organisation regarding access to records processes.
• Work collaboratively with stakeholders such as Safeguarding Teams, the Clinical Systems Team and others to manage requests efficiently.
• Lead on gathering, reviewing and preparing information for disclosure, applying exemptions correctly and escalating clinical reviews where required.
• Support the delivery of monthly KPIs and compliance reporting for access to records.
• Promptly escalate risks, non-compliance issues, complaints or ICO correspondence to the Records Manager/Data Protection Officer.
• Help develop and improve policies, procedures and the DSAR portal to ensure the highest standard of customer service.
• Assist in creating and delivering communications or training related to access to records.
• Participate in team meetings, training sessions and the development of team objectives, monitoring progress and contributing to centralisation efforts.
• Provide cover for other Subject Access Officers as needed.
  
  Strong experience using Microsoft Office applications and Adobe tools.
• Understanding of data protection legislation and the management of Subject Access Requests.
• Excellent written and verbal communication skills.
• Outstanding attention to detail and accuracy.
• Highly organised and able to meet tight deadlines in fast-paced environments.
• Excellent administrative skills and the ability to manage high volumes of requests.
• Strong customer service skills and the ability to handle sensitive enquiries confidently and confidentially.
Desirable
• Knowledge or experience using health and care systems (e.g., SystmOne, EMIS).
• Previous experience working with medical records.
  
  Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our 'Outstanding' learning and development team, The Learning Enterprise
• An open, just culture where you're encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care - backed up by at least £100,000 of ringfenced innovation funding each year
• The pride of working for an organisation committed to the highest clinical and quality standards: with the majority of our rated services holding "good" or "outstanding" ratings from the Care Quality Commission
About the Company We change lives by transforming health and care. Established in 2006, we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency, and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do. We're committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We're a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone. While it doesn't happen often, sometimes a role is very popular, and we'll need to close it earlier than the date we've shown here. If you're keen to join our team, we'd love to hear from you so please apply as soon as you can. As you'd expect, safeguarding and protecting the children, young people and vulnerable adults that we work with is of the utmost importance so we have policies and procedures in place to promote safeguarding and safer working practices and everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.

You'll be part of a friendly and experienced IG team that values collaboration, professional growth, and delivering an exceptional service to those accessing their health and care information. This is an opportunity to develop your skills, contribute to meaningful work, and play an important role in protecting individuals' rights. Package Description You will feel valued as a Subject Access Rights Officer within HCRG Care Group, receiving access to exclusive rewards and benefits including:
• £24,853 - £25,893 with group pension
• Private medical insurance with fast access to the most used specialists including for musculoskeletal problems and for mental health support - at locations across the country
• Free tea, coffee and milk at your base location in Runcorn
• Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
• Access to your wages as you earn them to help cover life's emergencies and avoid overdraft fees or high interest rates
• Online and face to face help with your mental and physical wellbeing - from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling