Subdispatch Co-ordinator

We are seeking a highly organised and customer-focused Subdispatch Co-ordinator to act as the first point of contact for client and helpdesk requests, ensuring that all enquiries are logged, processed and translated accurately into engineering or facilities management solutions., We are looking for an individual who can support service excellence by coordinating work requests, maintaining accurate records, supporting the delivery team, and ensuring contractual processes and response requirements are consistently met.

Key Responsibilities

Receive, log and process client and helpdesk requests in line with contractual requirements.

Translate client issues into appropriate FM or engineering actions.

Allocate job requests to the relevant engineer or subcontractor.

Monitor shared mailboxes and respond to requests within agreed timeframes.

Manage work orders through CAFM systems, including Maximo.

Liaise with subcontractors to arrange and coordinate attendance.

Maintain accurate records, documentation and system updates.

Escalate issues, delays or service concerns to management when required.

Previous experience in a customer service, helpdesk or administrative role.

Experience using Computerised Maintenance Management Systems (CMMS) or CAFM systems.

Confident call handling skills with a calm and professional approach.

Ability to work effectively under pressure and manage competing priorities.

Capable of making sound and accurate decisions when required.

Ability to plan and manage workloads within time constraints.

Comfortable multitasking and working with minimal supervision.

Strong customer service ethic and professional communication skills.

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it's hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger,

#aplacetobeyou,

#facilitiesmanagement

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.

We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government's Disability Confident scheme.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.