Student Support & Learner Engagement Manager

We are seeking a Student Support & Learner Engagement Manager to support student success through the effective use of the University's Student Support System and Learner Engagement Analytics (LEA), within the Student Experience Directorate. You will be the functional lead for engagement systems and data, ensuring consistent use across faculties and professional services. Working closely with academic staff, IT and student-facing teams, you will analyse engagement data, identify risks and trends, and support timely, coordinated student interventions. A key element of the role is supporting the embedding of systems, processes and ways of working by developing guidance, delivering training and supporting colleagues to use insight effectively. Over time, the role will focus on optimisation, continuous improvement and business-as-usual support. You will also contribute to clear, student-centred communications about engagement monitoring and support.

You will be educated to degree level or have equivalent relevant experience, with experience in student support or higher education administration. You will have worked with systems and data to inform service delivery. You will bring:

• Experience using student records, engagement analytics or CRM-style systems
• Understanding of student engagement, retention and support
• Strong analytical skills and the ability to communicate insights clearly
• Experience working collaboratively with academic and professional services teams
You will be an effective communicator with strong organisational and project management skills and an understanding of GDPR and ethical data use.

The role sits within the Student Experience Directorate at Queen Mary University of London, bringing together services that support students throughout their studies and working closely with Faculties to deliver an inclusive, joined-up student experience. About Queen Mary At Queen Mary University of London, we believe that a diversity of ideas helps us achieve the previously unthinkable. Throughout our history, we've fostered social justice and improved lives through academic excellence. And we continue to live and breathe this spirit today, not because it's simply 'the right thing to do' but for what it helps us achieve and the intellectual brilliance it delivers. We continue to embrace diversity of thought and opinion in everything we do, in the belief that when views collide, disciplines interact, and perspectives intersect, truly original thought takes form.

We offer competitive salaries, access to a generous pension scheme, 30 days' leave per annum (pro-rata for part-time/fixed-term), a season ticket loan scheme and access to a comprehensive range of personal and professional development opportunities. In addition, we offer a range of work life balance and family friendly, inclusive employment policies, campus facilities and flexible working arrangements. Queen Mary's commitment to our diverse and inclusive community is embedded in our appointments processes. Reasonable adjustments will be made at each stage of the recruitment process for any candidate with a disability. We are open to considering applications from candidates wishing to work flexibly. Valuing Diversity & Committed to Equality Closing Date