Student Retention and Success Officer

Senior Student Retention & Success Officer (5548-E)

University of Greenwich

View all jobs

• Greenwich, South East London


• £32,080-37,694 per year


• Permanent


• Full-time

13 hours ago

Job Description

Senior Student Retention & Success Officer

Student Services - Information, Advice and Participation

Location: Greenwich Campus

Salary: £32,080 to £37,694 plus £5476 London weighting per annum

Contract Type: Permanent

Release Date: Thursday 27 August 2026

Closing Date: Thursday 10 September 2026

Interview Date: To be confirmed

Reference: 5548-E

On the 1 August 2026, the University of Greenwich and the University of Kent will form a pioneering new multi-university group called London and South-East (LASE) University Group.

Should you join us, you will be employed by LASE but will work as part of the University of Greenwich academic division, contributing to its distinct strengths, community and identity while also being part of a wider group that brings together the scale, resilience and shared ambition of both universities.

Through LASE we aim to deliver outstanding education, impactful research, and meaningful regional and global impact.

The Senior Student Retention and Success Officer works within the Student Retention and Success Team in the Student and Academic Services Directorate and in partnership with Faculties, Greenwich Students' Union (GSU), and wider Professional Services to provide proactive and reactive support and analysis to enhance student engagement and improve student retention.

This role will lead a small team to uphold the University's attendance policy and procedures to ensure students who are not engaging are identified early and proactive support interventions can be made. The role will work with students and colleagues to ensure that students are given every opportunity to remain on their programme of study and achieve the best possible outcomes.

Contact Information

For an informal discussion about the post please contact Soni Kaur Thind on

Should you have any queries please contact the People Directorate Team on

About the University

The university is a brilliant place to work. We aim to become the top modern university in the UK by 2030 and our people are truly at the heart of what we want to achieve. We offer a great set of benefits including an excellent pension scheme, generous holiday entitlement, flexible working options, and a genuine commitment to development.

We are looking for people who can help us achieve our goals, through the values we expect for our whole university community, of being Inclusive, Collaborative and Impactful.

Discover why the university of Greenwich is the perfect place to shape your future - watch our Vice-Chancellor & Chief Executive's inspiring message on why you should join us.

Application Process

To apply, please visit the University of Greenwich vacancies page and complete all details, including the supporting statements (please note attached CVs and personal statements will not be seen by the recruitment panel at the application stage).

Our Commitment to Diversity

We are committed to building a strong, diverse workforce that reflects the communities we serve. We do this through taking positive action such as encouraging applications from Black, Asian and Minority Ethnic, disabled and LGBT+ people.

As part of our commitment, we support the physical and mental health of all our staff and aim to remove barriers to improve inclusion. We encourage applicants to disclose experience of mental health problems so we can support them fully during our recruitment process. Any information disclosed will be kept confidential and separate from the job application form.

We are making significant strides to understand and continuously improve our employees' experience, and we are committed to implementing progressive diversity talent management.

#s1-Gen

Should you join us, you will be employed by LASE but will work as part of the University of Greenwich academic division, contributing to its distinct strengths, community and identity while also being part of a wider group that brings together the scale, resilience and shared ambition of both universities.
Through LASE we aim to deliver outstanding education, impactful research, and meaningful regional and global impact.
The Senior Student Retention and Success Officer works within the Student Retention and Success Team in the Student and Academic Services Directorate and in partnership with Faculties, Greenwich Students' Union (GSU), and wider Professional Services to provide proactive and reactive support and analysis to enhance student engagement and improve student retention.
This role will lead a small team to uphold the University's attendance policy and procedures to ensure students who are not engaging are identified early and proactive support interventions can be made. The role will work with students and colleagues to ensure that students are given every opportunity to remain on their programme of study and achieve the best possible outcomes.
For an informal discussion about the post please contact Soni Kaur Thind on
Should you have any queries please contact the People Directorate Team on
The university is a brilliant place to work. We aim to become the top modern university in the UK by 2030 and our people are truly at the heart of what we want to achieve. We offer a great set of including an excellent pension scheme, generous holiday entitlement, flexible working options including and a genuine commitment to development.
We are looking for people who can help us achieve our , through the values we expect for our whole university community, of being Inclusive, Collaborative and Impactful.
Discover why the university of Greenwich is the perfect place to shape your future - watch our Vice-Chancellor & Chief Executive's inspiring message on why you should join us .
To apply, please visit the University of Greenwich vacancies page and complete all details, including the supporting statements (please note attached CVs and personal statements will not be seen by the recruitment panel at the application stage).
We are committed to building a strong, diverse workforce that reflects the communities we serve.
We do this through taking positive action such as encouraging applications from Black, Asian and Minority Ethnic, disabled and LGBT+ people. As part of our commitment to / , we are committed to promoting and supporting the physical and mental health of all our staff and removing barriers to improve inclusion.
We encourage applicants to disclose experience of mental health problems so we can support them fully during our recruitment process and make any necessary reasonable adjustments. Any information disclosed will be kept confidential and separate from the job application form.
We are making significant strides to understand and continuously improve our employees' experience, and we are committed to implementing progressive diversity talent management