Student Enquiry Point Coordinator

This is a key, front-facing role supporting the effective day-to-day operation of the Student Enquiry Point. You will ensure students receive timely, accurate and supportive guidance while helping to coordinate service delivery across campus.
You will:
+ Act as a central point of expertise for complex student enquiries
+ Working with the Gateway Manager to support and guide Campus Assistants, contributing to team coordination and service quality
+ Work collaboratively across university services to deliver seamless student experience
+ Drive service improvements and contribute to a welcoming, well-managed campus environment

We are looking for a candidate with strong customer service expertise and a passion for supporting students, alongside extensive knowledge and experience of the Ambleside campus and its student support services, this is essential for success in the role.
You will:
+ Have significant experience in student services, customer service or a related environment
+ Demonstrate a deep understanding of student support processes and needs within higher education
+ Possess in-depth knowledge of the Ambleside campus, its operations and student community
+ Be confident handling complex or sensitive enquiries with professionalism and empathy
+ Have experience supporting or supervising colleagues and contributing to a high-performing team
+ Be proactive, organised and committed to delivering excellent service
Your local knowledge and experience will enable you to deliver tailored support and enhance the student experience at Ambleside.

We offer a comprehensive set of staff benefits which includes a competitive salary, 35 hour full-time working week, 33 days holiday plus bank holidays, hybrid working in line with business need, and an excellent pension scheme with 8% employer contribution.