Student & College Services Administrator and Switchboard Operator (Term Time Only +2 weeks)
Hopwood Hall College, Sandylands, Lancaster
Student & College Services Administrator and Switchboard Operator (Term Time Only +2 weeks)
Salary not available. View on company website.
Hopwood Hall College, Sandylands, Lancaster
- Full time
- Temporary
- Onsite working
Posted today, 10 Jun | Get your application in now to be one of the first to apply.
Closing date: Closing date not specified
Job ref: 1963c5f879e8406bb0e6df3cf6a4fe8a
Location ref: Sandylands, Lancaster
Full Job Description
- To deliver a high standard of customer service and administrative support for the College in line with the service outline
- To ensure that the Student and College Service is of a high quality and fully meets the needs of the customers
- To promote the provision of the Student and College Service to all users
- To develop and maintain the knowledge required to advise customers on elements of the service delivered (e.g. curriculum provision, financial support, DBS checks, learner eligibility for enrolment etc)
- To ensure the college switchboard is manned at all times and maintaining outstanding level of service
- To monitor administration requests and complete timely
- To assist the Assistant Principal for Vocational and Foundation Learning with the administration duties for Community Learning provision, including quality and compliance
- Ensure continuous development and improvement of personal professional knowledge
- Any other duties of a similar level of responsibility may be required.
Educated to a minimum of level three qualification - Minimum of level two English and maths qualifications, Customer service skills and experience
- Administration skills and experience
- Experience of being multi-skilled and working flexibly in order to respond to changing priorities, Knowledge and understanding of the college business (e.g. structure, curriculum)
- Knowledge of administrative, customer service and quality standards
- Ability to work with learners and understand the issues facing different groups of learners
- Knowledge of college systems and processes, Advanced user of Microsoft Office 365
- Ability to use technology to generate information and improve efficiency