Student Appeals, Complaints and Conduct Administrator

We are seeking a proactive and well organised Administrator to join the Student Appeals, Complaints and Conduct Team organised Administrator to join the Student Appeals, Complaints and Conduct Team.
In this role, you will provide essential administrative support across a range of student casework, including appeals, complaints, student discipline, fitness to study, fitness to practise and academic misconduct.
Working closely with Officers and Managers, you will maintain accurate records, prepare documentation, schedule meetings and take notes, monitor case progress and respond to enquiries, ensuring all activity is completed accurately and on time. You will be the first point of contact for routine case-related queries, handling, triaging and signposting them appropriately, and escalating issues when required., We value diversity and strive to create a fairer, more equitable work environment for our staff and students.
We offer a range of family friendly, inclusive employment policies, flexible working arrangements, staff diversity networks, campus facilities and services to support staff from different backgrounds.
Middlesex is home to a diverse community of professionals. We are a bronze award holder of the Athena Swan Charter and the Race Equality Charter, a Stonewall Top 100 employer and Gold award holder in 2023, and a Disability Confident Leader.
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The role requires strong organisation, attention to detail, effective communication, confidence using MS Office and databases, and a professional, collaborative approach with a commitment to high-quality service.
We are committed to equality, diversity and inclusion and offer supportive, flexible working practices and opportunities for development. Middlesex is dedicated to fostering an inclusive working environment for all staff.