Student Advisor

The University of Greater Manchester is seeking a motivated and student-focused individual to join the Directorate of Student Services & Experience as a Student Advisor.

This is a key front-facing role providing high-quality information, advice and guidance to prospective and current students. You will play an important part in ensuring students are supported to navigate their university experience, access services, and overcome any barriers to success.

The Role

Reporting to the Team Leader: Student Support, Advice and Funding, you will act as a first point of contact for a wide range of student enquiries.

Working within a fast-paced and dynamic environment, you will deliver responsive, accurate, and professional advice across a broad range of areas including student funding, financial support, disability & Inclusion and wellbeing services, and general student support.

You will utilise a range of delivery methods, including face-to-face, digital platforms, and drop-in sessions, ensuring students can access support in ways that meet their needs., Provide high-quality information, advice and guidance to students on a range of topics including funding, financial support, disability support
Act as a triage point, identifying student needs and referring complex enquiries to specialist support teams
Administer student funding processes, including supporting Student Support Fund (SSF) applications, Emergency loans and bursaries
Maintain accurate records of all interactions using university systems and contribute to data reporting and service improvement
Support the delivery of student-focused activities such as inductions, workshops, and events

You will be a confident and approachable professional with a strong commitment to delivering excellent customer service in a student-centred environment., Experience working in a busy, customer-facing environment, ideally within Higher Education or a similar setting
Strong communication skills, with the ability to explain information clearly and sensitively to a diverse student population
The ability to manage competing priorities and work effectively under pressure
Good administrative and organisational skills, with attention to detail and accuracy
A proactive and flexible approach, with the ability to work independently and as part of a team
A relevant qualification in customer service, advice and guidance, or equivalent experience is desirable.

The opportunity to make a real impact on the student experience
A supportive and collaborative working environment
Opportunities for professional development
A competitive benefits package, including generous annual leave and pension scheme
Please note this role may be subject to a DBS check.

The University of Greater Manchester is committed to equality, diversity and inclusion and welcomes applications from all sections of the community.

Successful applicants will be required to prove their right to work in the UK prior to the commencement of their employment.

Whilst the University of Greater Manchester is a licensed sponsor, under UK Visas and Immigration (UKVI) not all roles are eligible for visa sponsorship.

This position may not meet the criteria for a Certificate of Sponsorship (CoS).

Eligibility will be assessed in line with the Home Office requirements at the time of making the offer.