Student Adviser (Academic and Housing)

We are Newcastle University Students' Union (NUSU) - an innovative, and student-led organisation dedicated to making the university experience unforgettable. As a charity, we are committed to enriching student life through exciting opportunities, wellbeing support, and championing the student voice. Working closely with Newcastle University, we're right at the heart of campus, offering a dynamic space that includes a live music venue, bar, supermarket, merchandise shop, food outlets, study spaces, and more.

The Support & Advice Hub aims to provide student-focused, high-quality independent information and advice across academic and housing issues, while providing support for students with wellbeing concerns. It is an inclusive, accessible, and supportive service that empowers students to overcome challenges during their time at Newcastle University.

Summary of the role:
This role provides Support & Advice Hub service users with specialist independent information, advice, representation and casework support for academic and housing matters. They are responsible for the accuracy and quality of specialist advice within their remit.

They are a key part of the Support & Advice Hub team and work alongside the Advice Manager and another Student Adviser to deliver an excellent advice service.

Every year the team supports hundreds of students with academic and housing issues alongside a wide range of wellbeing concerns.

At NUSU, we are committed to creating a diverse, inclusive, and equitable environment where everyone can thrive. We celebrate and value the differences that make each individual unique and strive to create a workplace that reflects the diverse communities we serve.

At NUSU, we believe in creating a supportive and inclusive work environment where our team can thrive. As part of our organisation, you'll enjoy:

30 days holiday (plus bank holidays)
Annual rest and recharge closure - enjoy up to 2 weeks off at the end of the year
Employer pension contribution (4%)
Mental health and wellbeing support
Exclusive student and staff discounts
Paid time off for volunteering and charity work
Subsidised food and drink across our venues
Opportunities to develop your skills and progress your career
Hybrid working
Work from anywhere for up to two weeks each year
Flexible working arrangements
No dress code - be yourself at work!
TOIL arrangements
Professional membership or qualification support