Strensham - Customer Experience Leader - McDonald's

Strensham - Customer Experience Leader - McDonald's

Employer: Roadchef

Location: Worcester, Worcestershire

Salary: 13.20 - 13.20 / hour

Closing date: 21 Oct 2026

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Sector: Restaurant, Catering & Hospitality jobs, Restaurant Manager, Senior Management (Restaurant), Retail jobs, Retail Customer Service Assistant

Job Type: Part Time

Job Details

Company

Job Details

Strensham - Customer Experience Leader - McDonald's

Kirk, our Site Director at Strensham Motorway Services on the M5 near Worcester, is looking for a Customer Experience Leader to join his McDonald's team.

Joining the McDonald's team will give you the opportunity to provide our customers with the iconic "Big Mac" or any other of their freshly prepared food and drinks while providing exceptional customer service.

We offer working patterns on either a full or part time basis, with a variety of shifts available.

Plus other great benefits:

• Heavily discounted meals whilst on duty
• Up to 70% discount for you, family and friends at all Roadchef sites
• A cash bonus for every friend you refer
• Discounts on many high street and online stores via our Hapi app
• Free onsite parking
• Contributory pension after 3 months
• Access to Occupational Health support
• Employee Assistance program
• Mental Health First Aiders
• Great development opportunities - 65% of our current Managers joined us as Team Members

What experience do I need?

Ideally, we would love you to have worked in a restaurant, bar, cafe, shop, or any type of catering or retail business, and have a passion for providing a great customer experience and love working with people.

Working within the team, you will be responsible for driving the customer experience within the McDonald's unit. You will work with the Manager to maximise sales by providing great customer service that exceeds customer expectations, demonstrating a can-do attitude at all times.

Don't worry if you've never worked in a McDonald's environment before, because full training will be provided, and you will be given everything you need to excel in your job while helping you grow both personally and professionally.

Who are we?

We are the UK's 3rd largest Motorway Service Area provider, with some of the UK's largest and best restaurants and retail brands.

We are proud to be the only Motorway Service Area to hold the Platinum Investor in People accreditation and have been recognized as one of the top 5 Largest Companies to work for in 2024 and top 5 in the Leisure & Hospitality sector in 2024.

Our approach is simple: it's about embracing everyone. From cultivating a culture where all employees can bring their best selves to work to deploying diversity and initiatives that support all, we are doing what it takes to build a more equitable workplace.

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Ideally we would love you to have worked in a restaurant, bar, cafe, shop, or any type of catering or retail business and have a passion for providing a great customer experience and love working with people. Working within the team you will be responsible for driving the customer experience within the McDonald's unit. You will the Manager to maximise sales by providing great customer service that exceeds customer expectations, demonstrating a will do attitude at all times. Don't worry if you've never worked in a McDonald's environment before, because full training will be provided and you will be given anything you need to excel in your job while helping you grow both personally and professionally.

Kirk, our Site Director at Strensham Motorway Services on the M5 near Worcester is looking for a Customer Experience Leader to join his McDonald's team. Joining the McDonald's team will give you the opportunity to provide our customers with the iconic "Big Mac '' or any other of their freshly prepared food and drinks while providing exceptional customer service., We are the UK's 3rd largest Motorway Service Area provider with some of the UK's largest and best restaurants and retail brands. We are so proud to be the only Motorway Service Area to hold the Platinum Investor in People accreditation and have been recognised as one of the top 5 Largest Companies to work for 2024 and top 5 in Leisure & Hospitality sector 2024. Our approach is simple: it's about embracing everyone. From cultivating a culture where all employees can bring their best selves to work to deploying diversity and initiatives that support all, we are doing what it takes to build a more equitable workplace.

We offer working patterns on either a full or part time basis, with a variety of shifts available. Plus other great benefits:

• Heavily discounted meals whilst on duty
• Up to 70% discount for you, family and friends at all Roadchef sites
• A cash bonus for every friend you refer
• Discounts on many high street and online stores via our Hapi app
• Free onsite parking
• Contributory pension after 3 months
• Access to Occupational Health support
• Employee Assistance program
• Mental Health First Aiders
• Great development opportunities - 65% of our current Managers joined us as Team Members
What experience do I need?