StreetLink London Coordinator

We have an exciting opportunity for a Coordinator to join the StreetLink London team, supporting people at in London already or at immediate risk of rough sleeping. The StreetLink London Advice Line, funded by the GLA, Bloomberg and London Council, is an innovative service that has been designed to offer additional support directly to people already or at risk of or rough sleeping in London. The services provides targeted telephone advice, advocacy and support to help prevent and resolve people's rough sleeping. The service finds immediate solutions to connect people to vital services that can help resolve their rough sleeping. In this role you will:

• Play a central role in coordinating the day to day case work of the team to ensure high quality personalised casework.
• Ensure the delivery of high quality advice and support to people calling the advice line.
• Work in partnership with local authorities, accommodation services, statutory and voluntary agencies to ensure that clients have support in place.
• Line manage and provide essential support and supervision to Assessment Workers.
In this non shift role you will work mainly within normal office hours Monday - Friday, however, you will be expected to occasionally cover shifts on an evening or weekend due to annual leave and sickness. You will have 4 days in our central services head office and 1 (optional) day at home., Please note we're not responsible for the content of job ads, as they're posted by the recruiter. We'll aim to resolve the reported issue and we'll use your feedback to improve the quality of our ads.

We think this role will suit someone with experience of providing high levels of customer service to internal or external customers/clients via telephone in a busy service delivery environment, as well as:
• Experience of client case management and the resilience to achieve and meet agreed outcomes.
• Knowledge of the legislative environment and the challenges faced by people rough sleeping or at risk of
• The ability to build and develop strong relationships with a range of people including internal and external agencies
• The ability to motivate staff to achieve outcomes with a creative and person centred approach.
• Excellent communication skills and the ability to work with others whilst managing your own time.
Above all we are looking for inspirational, committed individuals who have a genuine desire to support people to rebuild their lives., Please note: This role is not eligible for visa sponsorship. Applicants must have existing and ongoing right to work in the UK for the duration of employment. Successful candidates will be required to provide evidence of their right to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006. A DBS disclosure check is a requirement for this post and will be undertaken for the successful candidate.