Street Works Permit Support Officer

Are you looking for a role where you can make a real impact on the day-to-day movement of people and traffic across Gateshead? We are seeking a proactive and organised Street Works Permit Support Officer to join our team and play a key role in managing and coordinating works on the borough's highway network. Working closely with utility companies, contractors, neighbouring authorities and internal teams, you'll help ensure that street works are planned and coordinated effectively, minimising disruption to residents, businesses and road users. This is an excellent opportunity for someone with experience in highways or street works who enjoys problem-solving, stakeholder engagement and working in a fast-paced environment where no two days are the same. What you'll get to do:

• Coordinate and manage activities on the highway network in line with street works and traffic management legislation.
• Assess and determine permit applications, variations and requests from utility companies and other works promoters.
• Help minimise disruption to residents, businesses and road users by reviewing the impact of planned works and identifying effective solutions.
• Manage the administration of permit fees, inspection charges and other street works-related income, ensuring accurate records and invoicing.
• Investigate and respond to street works enquiries and complaints, providing professional advice and support.
• Maintain accurate street works records and liaise with neighbouring authorities, emergency services and other key stakeholders.
• Work collaboratively with inspectors and partners to ensure compliance with permit conditions and street works legislation.
• Issue Fixed Penalty Notices where appropriate and support enforcement activities.
• Analyse information, monitor performance and contribute to continuous service improvements.
• Support the effective operation of the Street Works team through strong organisation, communication and customer service.
  
  Have experience working within a highways, street works or traffic management environment.
• Have an understanding and knowledge of, the New Roads and Street Works Act (NRSWA) and Traffic Management Act requirements.
• Relevant experience in a Streetworks or Highways environment.
• Are confident using specialist systems, databases and Microsoft Office applications to manage information accurately.
• Have excellent organisational skills and can effectively prioritise competing demands and deadlines.
• Can analyse complex information, make informed decisions and solve problems confidently.
• Build positive working relationships with colleagues, contractors, utility companies and other stakeholders.
• Possess strong communication, numeracy and administrative skills, with a focus on delivering high-quality customer service.
  
  Do you want to help make Gateshead a place where everyone thrives? If that sounds like you, keep reading - we might just be the perfect match.
We're delighted that you're interested in working with us. You'd be joining us at a very exciting time. We pride ourselves on our ambitious and forward-thinking approach to taking care of Gateshead and its people, and we passionately believe that our employees reflect that spirit in truly enabling Gateshead to thrive. At Gateshead Council you'd be a highly valued member of a team that recognises and respects the skills that you bring to your role, encourages creativity and passionately advocates a great work / life balance. Our actions speak louder than words, and with flexi-time and hybrid working available across many of our roles, as well as a full suite of outstanding employee benefits, we're confident that it isn't just the salary that attracts our staff. Coordinate works that make a difference to our roads and communities. The Planning and Transport Service is at the heart of delivering positive change across Gateshead. From managing highways and street works to shaping future developments, supporting sustainable transport and delivering planning services, our teams work together to create places that people are proud to live and work in. With expertise spanning transport, engineering, planning, building control and environmental services, we are committed to making Gateshead a greener, better connected and more vibrant borough for current and future generations. Joining our service means becoming part of a team that makes a visible and lasting impact on communities every day.


• Competitive Salary: We offer fair and transparent pay that reflects your skills and experience.
• Outstanding Pension Scheme: We don't just offer a great salary - we invest in your future too. Find out what benefits a Local Government Pension provides: https://twpf.info
• Generous Annual Leave: Enjoy 28 days of annual leave, rising to 32 days after 5 years (2 of which can be fixed by the Council), plus the option to buy up to 10 extra days.
• Flexible Working Hours: Benefit from up to 26 flexi days per year (subject to business needs), giving you more control over your time.
• Hybrid & Flexible Working: We support a healthy work-life balance with flexible and hybrid working options.
• Learning & Development: Access a wide range of training, development, and progression opportunities to help you grow your career.
• Health & Wellbeing Support: From discounted gym memberships through our partner GLL to mental health resources, we care about your wellbeing.
• Cycle to Work Scheme: Save money and stay active with our tax-efficient cycle to work programme.
• Electric & Hybrid Car Scheme: Get behind the wheel of a brand-new electric or hybrid vehicle through our salary sacrifice car scheme in partnership with NHS Fleet Solutions - a cost-effective, environmentally friendly way to drive (after 12 months service).
• Exclusive Discounts & Salary Sacrifice: Through our VIVUP employee benefits platform, enjoy discounts on shopping, travel, and services - plus salary sacrifice options on white goods, electronics, and more, helping you spread the cost of essential purchases (after 6 months service).