Strategic Client Director
Mitie Group plc., The Borough, Southwark
Strategic Client Director
Salary not available. View on company website.
Mitie Group plc., The Borough, Southwark
- Full time
- Permanent
- Onsite working
Posted 2 weeks ago, 18 Oct | Get your application in now before you miss out!
Closing date: Closing date not specified
Job ref: e515e33ae8e64cd6a049104b08b0ae7b
Location ref: The Borough, Southwark
Full Job Description
Accountable for overall UK performance and FM operations and services across the estate
-Responsible for the management, direction, and continued development of all dedicated staff
-Oversees and manages the delivery model working closely with the IFM and SME senior management teams and other support functions across the business
-Builds key relationships with clients across the account
-Manages and is fully accountable for Quality and EHS issues across the accounts and site operations
Main Duties
-Ensure key SLA's and KPI's are met
-Manage all commercial aspects ensuring expected profitability levels are attained
-Deal with any escalations around client complaints and concerns
-Maximise commercial efficiency providing best value for the client and Mitie
-Manage and identify financial opportunities in direct communication with internal support functions on a regular basis
-To liaise with Suppliers and Sub-contractors, to achieve optimum efficiency
-To have overall responsibility for Health, Safety and Environmental matters
What we are looking for
-An experienced and knowledgeable account lead who will facilitate and grow client relationships, bring client and market understanding into the organisation, oversee the delivery of high-quality work and deliverables and plays a strategic role in ensuring the excellent performance of client account.