Strategic Account Manager

We are looking for a motivated and driven Strategic Account Manager to join our growing company and be a key driver in Sustainable Energy First reaching its goals. You'll be partnering our clients, overseeing the strategic client relationship and taking ownership of the Client experience. An expert at building, developing and retaining long term key Client relationships, you'll be expected to communicate & demonstrate Sustainable Energy First's values as a Consultancy whilst having the gravitas to build trust professionally and credibly at the highest level, achieving a mutually beneficial outcome for both parties. You will be the main point of contact for an assigned client list, acquiring a thorough understanding of the clients' needs and requirements and you will propose commercially beneficial solutions that meet the clients' business objectives and changing utility and energy demands through contract renewals, up and cross selling. This is a part service delivery and part sales
role.
Role and Responsibilities
Responsible for ensuring Sustainable Energy First delivers an outstanding customer experience overall
Main point of contact for an assigned client list, acquiring a thorough understanding of the Client's needs and requirements
Proposing commercially beneficial solutions that meet the client's business objectives and changing utility and energy demands through contract renewals, up and cross selling.
Ensuring the correct Sustainable Energy First products and services are delivered to customers in a timely manner and with the first-class service Sustainable Energy First is proud of
Expand the relationships with existing customers engaging through all possible forms of contact, from meetings to weekly calls
Serve as the link of communication between key customers and internal teams
Resolve any issues and problems faced by Clients by ensuring the correct teams manage it through to resolution
Play an integral part in generating new sales that will turn into long-lasting relationships
Drive product development and innovation

Strong motivation and drive to contribute to company goals
Expertise in managing strategic client relationships
Experience in the energy industry
Ability to oversee and enhance the overall client experience
Proven track record in building, developing, and retaining long-term key client relationships
Strong communication skills to clearly convey Sustainable Energy First's values as a consultancy
Ability to demonstrate professionalism and credibility in building trust with senior clients
Capability to achieve mutually beneficial outcomes for both the company and clients
Strong interpersonal skills and a collaborative mindset
Results-oriented with a focus on driving success for both clients and the company
A full, driving licence is required and national travel is part of the role

Competitive salary plus generous commission structure
Starting at 25 days holiday plus bank holidays
Car allowance
Hybrid working - you must be able to travel to our Fulwood office 2 days p/week
Flexi working
Career development opportunities
Birthday Day off
Benefits platform - gym membership, retail discounts and many more

Inclusion and Belonging
We believe that diversity is more than a commitment, it's at the heart of who we are. We aim to create an environment where everyone feels respected, valued, and empowered to bring their whole selves to work.
We celebrate different perspectives, backgrounds, and experiences because we know they make us stronger, bolder and more imaginative, which link to our core values. By fostering a culture of belonging, we aim to provide a workplace where every voice is heard, and every individual can thrive.
Our culture has been set up to bring the best out of our people. If we sound like the kind of business where you're ready to take the next step, then we look forward to hearing from you!