Store Stylist

1. Customer Service and Sales KPI's Confidently engage with customers on the shop floor and hold one-to-one styling appointmentsDemonstrate confident selling techniques to drive sales and achieve store KPIsUtilise brand product knowledge to build outfits and style the collection with clientsOversee alteration process from start to finish (training will be provided on this)Be a passionate Fold brand ambassador
2. Client base Build a personal client base and oversee your own clientele book by managing customer relationshipsCapture client's preferences to tailored follow ups and informationEngage in regular in-store brand eventsSupport with customer communications via our store What's App
3. General store tasks Maintain high standards on the shop floor and stockroomComplete the opening/closing checklist at the beginning and end of each dayAssist the store specialist with VM updates to ensure alignment with new monthly dropsProcess weekly stock deliveries from our 3PL to be shop floor readySupport with regular stock checks and cycle counts for stock accuracy
About YouHave previous experience of sales in store, boutique, styling or a similar customer facing environmentBe familiar with high-end sales processes, behaviours, customers and brandsBe passionate about styling and building customer relationshipsBe a committed energetic, motivated contributor to The Fold, going above and beyond the role with a proactive attitude to work as part of a teamUnderstand the commercial goals of the store, working towards KPIs within a retail environmentContribute with a proactive attitude to daily tasksUnderstand the importance of styling as well as the behind the scenes/administrative aspects of the role
Benefits & Perks:
We believe great work happens when people feel supported, valued, and inspired-here's how we make that happen:
33 days holiday (25 days + bank holidays) + option to buy more!Pension schemeSalary sacrifice options (pension & childcare)Financial wellbeing platform to support your goals£1,250 annual The Fold gift voucherBike to work scheme to save on bikes & equipmentEmployee Assistance Programme (confidential wellbeing support when you need it)Eye care supportEnhanced maternity payFriends & family discount - enjoy 50% off full retail priceMonthly social events, plus summer & Christmas partiesSummer Fridays for that early start to the weekendFully stocked snack cupboards, fresh fruit, plus great coffee & teaOpportunities to give back through volunteering with our charity partner, Smart Works
Why The Fold
A brand with a clear point of view and a fiercely loyal customer base - you will be selling something you can believe inOpportunity to play a highly visible role in a growing premium fashion brandDirect exposure to the leadership team and key strategic initiativesBroad and genuinely commercial remit with real influence on business performanceOpportunity to help shape the next stage of international and operational growthEntrepreneurial environment with high levels of ownership and autonomyCollaborative culture with ambitious plans for the futureRecent investment from a new owner. The brand is at a new chapter of growth across both existing and new channels, and operates internationally.
Diversity and Inclusion
We promote a diverse and inclusive workplace which harnesses the benefits of the diversity of our team and strives to represent the communities in which we live and work. Our vision is to establish an environment that attracts individuals from a wide range of backgrounds and talents, empowering them to contribute their best and authentic selves. We welcome and encourage applications from those who share our commitment to fostering this inclusive and authentic work culture.

About the Fold: The Fold London is an award-winning British luxury womenswear brand built on a singular, powerful idea: that the women who run boardrooms, lead teams and shape the world deserve clothes as ambitious as they are. Founded with a clear mission to dress professional women with intention, The Fold has built a loyal global community of customers who value craft, quality, and considered design over fast fashion.
With a multi-channel presence - led by ecommerce and supported by our two London stores in Chelsea and the City - The Fold has built a loyal and growing customer base across the UK, US and internationally.
As we enter the next stage of growth, we are investing heavily in our international expansion, commercial capability, systems, customer insight and operational infrastructure. This role is a key part of that journey.
You can explore our and find us on Instagram, LinkedIn, and Facebook as @thefoldlondon.
Role Overview:Providing exceptional in-store customer service and styling advice. Demonstrating strong selling techniques, to achieve sales KPIs and build a client base.