Store Manager

Are you an experienced hospitality leader ready to take ownership of a fast-paced, people-focused business?
Since 2016, The Steamhouse has built its reputation on incredible bagels, specialty coffee, and doughnuts - delivering memorable experiences every damn day. We're now looking for a passionate and driven Store Manager to lead our team, grow the business, and maintain the exceptional standards our customers know and love.
About the Role
As a Store Manager, you'll take full ownership of the store's day-to-day operations, financial performance, customer experience, and team development.
This Store Manager role requires a confident leader who can inspire teams, drive performance, and create a positive culture while ensuring operational excellence across all areas of the business. The ideal Store Manager leads from the front and thrives in a fast-paced hospitality environment.
Why Join Us?
Be part of a growing company with exciting opportunities for progression and development.
Work within a business that values empowerment, collaboration, and strong leadership.
Employee Benefits

20% staff discount across all Steamhouse venues
Complimentary hot drinks during shifts
Access to Wisdom, our employee wellbeing app
Ongoing leadership training and development opportunities

Work with high-quality ingredients, fresh bakery products, and specialty coffee every day.
Key Responsibilities
Leadership & Team Development

Lead, inspire, and develop a high-performing team
Oversee recruitment, onboarding, and ongoing training
Foster a positive, safe, and inclusive working environment
Manage performance and support team development pathways

Daily Operations Management

Take ownership of the day-to-day running of the store
Ensure smooth operations across front of house, coffee, and kitchen
Maintain exceptional operational and service standards
Lead by example during busy service periods

Customer Experience

Deliver exceptional hospitality and customer service standards
Act as a brand ambassador for The Steamhouse
Monitor customer feedback and implement improvements where needed

Financial Performance & Accountability

Drive sales, profitability, and operational efficiency
Manage labour costs, stock control, and cash handling procedures
Investigate discrepancies and implement corrective actions
Analyse sales trends and identify opportunities for growth

Stock, Compliance & Operational Standards

Manage stock ordering and minimise waste
Ensure all food safety, hygiene, and health & safety standards are met
Maintain high standards of cleanliness, presentation, and organisation
Ensure allergen procedures and company standards are consistently followed

Community & Business Growth

Build strong relationships within the local community
Support local marketing and partnership opportunities
Work closely with senior management on business development initiatives, A successful Store Manager delivers strong financial and operational performance, builds an engaged and high-performing team, maintains exceptional customer experiences, and represents The Steamhouse brand with professionalism and consistency.
If you're an ambitious Store Manager looking to grow with an exciting hospitality brand, apply now and help lead The Steamhouse into its next chapter.
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Previous experience in a hospitality management or Store Manager role
Strong leadership and people management skills
Commercial awareness with the ability to drive sales and profitability
Excellent communication and organisational abilities
Passion for customer service, food, coffee, and team development
Ability to thrive in a fast-paced operational environment