Stock and Tills Assistant

In this role, you'll be the face of the till point and a stock champion.

• Spend most of your time serving customers at the till point and replenishing stock, ensuring every interaction is warm, friendly, and memorable.
• Share your passion for our products, talking confidently about our ranges, values, and in-store services to help meet store targets and make people's days.
• Engage with customers on the shop floor - greeting, chatting, and identifying their needs before confidently handing over to a sales team member for a full consultation.
• Represent our ethics and values by talking about our campaigns, charity products, and the ways we aim to make the world a better place - collectively and individually.
• Manage and process stock efficiently, including deliveries, replenishment, and back-of-house organisation. This will involve a considerable amount of manual handling and data processing.
• Maintain high visual merchandising standards, ensuring displays are clean, well-stocked, and reflective of seasonal trends. You'll receive clear guidance but also have room to use your initiative.
• Communicate effectively with your team - asking for help when needed, giving clear handovers, and ensuring all tasks are completed to the highest standard.
• Support your teammates, sharing responsibilities and working collaboratively to create a positive, inclusive, and productive environment.
• Take direction and feedback well, using it as an opportunity to learn and grow throughout your time with us., Make our customers feel like VIPs with your friendly and helpful approach, ensuring they leave with smiles and a great impression of your shop.
• Become a pro on our products, knowing what to recommend at the till point
• Team up with your colleagues to hit store goals, keep the shop floor fun, and deliver top-notch service together.
• Get creative with displays and keep our store looking fabulous, using this as a way to help our customers find the right products while they're shopping.
• Help keep our inventory in check by restocking shelves, making sure everything is in its place, and ensuring our products are always ready for their close-up.
• Keep our store sparkling clean and inviting, creating a space that adds to our customers' shopping joy.
• Handle transactions with a smile, and make sure every purchase is the perfect way to end a shopping experience.
• Be the go-to to resolve issues and make sure our customers are genuinely cared for.
• Dive into training sessions with excitement, soaking up knowledge to grow both personally and professionally.
Skills, Knowledge and Expertise Customer Experience: Embrace a true passion for delivering exceptional customer service, inspiring your team to radiate positivity and create memorable 5-star experiences. Our stores are designed to be havens of kindness, aiming to make every customer's day unforgettable. As a Stock and Tills Assistant, your vibrant role significantly contributes to infusing this warmth into every customer interaction. Teamwork: Fill the shop floor with positivity, teaming up with your colleagues to achieve goals and cultivate a work environment that nurtures continuous team growth. Your role as a Stock and Tills Assistant revolves around making teamwork an instinctive and joyful experience. Communication: Great communication should be part of your daily routine, ensuring information effortlessly circulates throughout the store. Foster collaboration with colleagues, your manager, and nearby stores by keeping communication open and respectful.. As a Stock and Tills Assistant, your knack for maintaining a positive and approachable communication flow contributes uniquely to the team's success on the shop floor.

You might know us as the inventors of the bath bomb, but there's more to this great-smelling, partly employee-owned, family-run company than pioneering cosmetics. We believe our business should put more back into the world than it takes and demonstrate that capitalism can be a force for good. The Living Wage Foundation's statement 'a hard day's work deserves a fair day's pay' is one that we are proud to commit to in the UK. As an accredited Living Wage employer, we put our people first and fight cruel practices like animal testing, promote regeneration, and show that it is what's inside that counts - whether that's an ingredient in a product, or the minerals in a smartphone.

With flexible shifts, a competitive hourly rate based on the Living Wage, and opportunities for bonuses, you'll be well-supported through training and development to grow your skills.