Stock & Returns Controller

My client has carefully built a brand over 15 years that puts not only their products, but their customers, at the centre of everything they do. Thoughtfully designed pieces and a dedicated, hard-working team sit at the heart of their business, and they care deeply about the experience customers have with them from the moment they discover their brand. The operations team provides considered and thoughtful care and support to their customers, throughout the order management, distribution and customer care processes, so that the company can make the best and most efficient decisions it can, and so that their customers feel cared for and supported throughout their journey with us. As they continue to grow, strong operations are essential to supporting both their beautiful products and the people who buy them. Behind every smooth delivery and well-handled return is a team working carefully to make sure things are done properly, and that is where this role comes in. The Role They're looking for a Stock & Returns Controller to join their Operations team and take ownership of inventory accuracy and the end-to-end returns process. This is a detail-focused, hands-on role that plays a key part in maintaining the integrity of their stock. You'll ensure their systems match what's physically in our warehouse, that returned orders are processed correctly, and that any discrepancies are quickly investigated and resolved. You'll work closely with teams across the business including their Warehouse partners, Customer care, Operations, Merchandising, Ecom and Finance to help improve efficiency, reduce waste, and ensure our customers continue to receive the high standard of service they expect. They see this as a role suiting an individual with previous experience in inventory management, stock control or warehouse operations. Ideally, you will have experience within an e-commerce environment handling a significant range of products. You will be organised and able to manage a varied workload in a fast-paced environment, with the patience and persistence to see queries and discrepancies through to the correct resolution. The role will be based at their office near Woking, Surrey, and your induction process during the first weeks will ensure you're bedded into the brand and can hit the ground running., Stock control

• Maintain accurate stock records across their systems (ecommerce platform, inventory/WMS systems, warehouse reports)
• Investigate and resolve stock discrepancies and variances, and communicate with customers where their order may be affected
• Carry out regular reconciliations and periodic counts with fulfilment partners
• Monitor and report on inventory accuracy and stock adjustments
• Support month-end reporting and stock valuation processes and identify improvements
Returns Management
• Own the operational side of the customer returns process once goods reach the warehouse
• Work with their fulfilment partners to ensure returned items are correctly inspected and assessed, and booked back into stock accurately and promptly
• Help ensure returns are processed efficiently to support timely customer resolutions, and identify process improvements
• Track and report on return volumes, reasons, and recovery rates
Merchandising
• Raising Purchase orders
• Offering support in maintaining delivery dates to Merchandising and ensuring accurate so products can be accurately pre- ordered if necessary
• Maintaining accurate stock files across all channels including new retail spaces
• Assisting the Merchandiser in store replenishment and allocation of products to retail spaces
• Shipping & logistics - liaising with shipping companies ensuring timely and cost effective shipments, ensuring containers are booked in for delivery with all warehouses
• Liaising with suppliers/agents on container consolidation, support the Merchandiser in managing the shipping tracker and ensuring PO file is accurate with the latest information
  
  Previous experience in stock control, inventory management, or warehouse operations
• Process driven with strong IT development skills
• Strong attention to detail and a high level of accuracy
• Confident working with spreadsheets (Excel or Google Sheets)
• Comfortable investigating discrepancies and seeing issues through to resolution
• Organised and able to manage a varied workload in a fast-paced environment
• A team-focused approach where collaboration is key
• Able to travel independently - the role will require regular visits to their warehouse and fulfilment sites
DESIRABLE
• Experience in an ecommerce or retail environment
• Familiarity with inventory, WMS, or ERP systems
• Experience handling returns or reverse logistics processes
• Basic data analysis skills (e.g. lookups, pivots, reporting)
• An appreciation for interiors