Station Support Manager

The Station Support Manager (SSM) provides support to the (Location) Group Manager (LGM).As a member of the Group leadership team, the SSM is accountable for the co-ordination ofstaff welfare and management, ensuring the effective delivery of emergency care servicesacross the Group by:? Actively supporting and promoting the Trust's vision and values through role modellingeffective and appropriate leadership behaviours in both day-to-day operations and in highrisk, difficult and distressing situations; being flexible by demonstrating appropriateleadership styles and adapting communication to match the situation and audience.? Representing the LGM on behalf of the Trust when required, including at public events.? Collating information and compiling reports for the LGM as required.? Lead on serious incident investigations, undertake the Family Liaison Officer (FLO) roleand undertake complaints investigations.? In the absence of the LGM, lead on key management tasks deciding how these are bestachieved and seeking guidance when required.? Supporting Clinical Team Managers (CTMs) in the delivery of key performanceindicators (KPIs) and objectives through the co-ordination of, ? Assist in the delivery of key performance, quality and productivity targets which contributeto the achievement of the KPIs/Group scorecard which will be reviewed at monthly ChiefExecutive Performance Reviews and which show evidence of continuous improvement.? Personally undertake investigations in line with the required standards of quality andaccuracy.? Delivery of agreed objectives.? Timely provision of high quality reports.? Maintain responsibility for personal development including attendance at seminars andtraining courses as agreed with the line manager.? Plan and organise a wide range of on-going complex activities and programmes in linewith station group objectives, formulating and adjusting plans as required., Our strategy 2023-2028 outlines how we plan to achieve this, and is centred upon three missions focused on:

• Our care- delivering outstanding emergency and urgent care whenever and wherever needed.
• Our organisation- being an increasingly inclusive, well-led and highly skilled organisation people are proud to work for.
• Our London- using our unique pan-London position to contribute to improving the health of the capital.
To achieve these three missions we have set ourselves 50 commitments to deliver over the next five years. In developing these ambitious commitments, we have engaged extensively both inside our organisation, with our partners and with our patients, and we have analysed population trends and horizon scanned the future.