Staffing Senior Support Officer (Project and Training)

We are looking for an experienced Senior Support Officer to join the Temporary Staffing Team within the Corporate Division. Providing a robust Senior Support for projects and training within the team and across the wider Trust. Require strong administrative experience and IT skills, in-depth knowledge and experience of Temporary Staffing system (Health Roster/Bank Staff/LOOP/ESR) , as is the ability to work autonomously and manage conflicting priorities. NHS experience is essential, it is also important to have a 'can do' attitude and high standard of professionalism as this role is directly supporting innovation and evolution of systems and processes across the Trust. The team is striving to ensure our teams and services are a 'Great Place to Work' and provide Safe High-Quality Care to patients., Act as a project lead and training Senior support officer within the Temporary Staffing Department.
Act as a main point of contacts for any planned projects or current projects within Temporary Staffing. Projects will include, but is not exclusive to
o Bank Training Compliance Improvement
o Roll out of the Loop system to allow bank workers to book shifts via an app. This will be an on-going project that will include the promotion of rostering services to allow for further Loop implementation.
Liaise with the Operations Manager, Systems & Compliance Manager and Head of Temporary Staffing regarding Project rollout, and Training/Compliance updates
Lead on internal training across the Temporary Staffing Department, being a point of contact for related queries, questions or support
The post holder will develop communication strategies and act as a bank facilitator for bank workers ensuring that bank workers are contacted on a regular basis to ensure workers are fully trained and compliant with their mandatory training.
Responsible for the escalation and communication of issues and concerns relating to training and compliance. To work in partnership with the Systems and Compliance Manager and wider management team and service leads to analyse issues and support development of management solutions where appropriate.

BCHC has more than 5000 staff working across Birmingham and the West Midlands in a wide range of community nursing and specialist healthcare roles. BCHC delivers over 100 clinical services, in people's homes, health centres, clinics and inpatient facilities. We deliver a wide range of services for children, young people and families as well as adults and community services, two community hospitals, services for people with learning disabilities, the internationally recognised West Midlands Rehab Centre and one of Europe's leading Dental Hospitals and School of Dentistry. We deliver all of this with a commitment to integrated, personalised care that is rooted in our local communities. We have an ambition to deliver outstanding, integrated care as one of the key NHS providers in the West Midlands.

As part of the Temporary Staffing Service, provide efficient business focussed administration and support to the Compliance function of the Temporary Staffing Service on a day to day basis, contributing to the efficient and effective running of all compliance-related functions
within the Department.
To establish and maintain compliance for all bank workers in relation to training, right to work, criminal records checks, professional registrations and any other statutory or mandatory compliance.
UK Home Office Visa Sponsorship requirements
In accordance with UK Home Office requirements, Band 2 clinical and non-clinical roles and Band 3 Non-Clinical roles are not eligible for sponsorship.
Please note that the majority of non-clinical roles (Agenda for Change Band 3 - 6) with the exception of those which appear on this list - link, will not meet the minimum requirements set by UK Visas and Immigration to sponsor candidates to work in the UK.
All non-clinical roles (Agenda for Change Bands 7 - 9) that meet the prescribed skill level (RQF 6) and salary threshold will be eligible for sponsorship.
The Trust will accept applications from candidates who can evidence their right to work in the UK or via alternative visa routes.
Disability Confident Employer and Guaranteed Interview Scheme
BCHC offers a guaranteed interview to any candidate who is Disabled, Neurodiverse, has a hidden or long term health condition as recognised under the Equality Act 2010, providing they meet the essential criteria of the job role, as set out in the person specification. We encourage applicants to submit their applications and to request any reasonable adjustments where required.
Equality, Diversity and Inclusion
As part of our ongoing commitment to being a Great Place to Work, we actively foster and support a workplace culture that is inclusive and equitable for all staff, patients and service users.
We are dedicated to creating an inclusive environment where everyone feels welcomed and valued. We encourage applications from individuals of all backgrounds, including those with diverse abilities, experiences, and perspectives.
We are also dedicated to supporting the career progression of colleagues from underrepresented backgrounds into this role and more senior roles within the Division and the wider organisation.
Promoting Workforce Equality
In response to data held by BCHC which demonstrates that individuals from particular protected characteristics are under-represented, BCHC are striving to redress these imbalances. In order to do this, the Trust is committed to the employment and career development of individuals with these protected characteristics. As part of this commitment and given this under-representation, the Trust guarantees an interview to any applicants from under-represented groups for positions at Band 8a and above whose application meets the essential criteria for the post as detailed on the Person Specification.
The Trust is currently under-represented in terms of people who identify as Black, Minority Ethnic (BME) and welcomes applicants from these communities. Selection will be on the basis of merit. In order to ensure the diversity of our workforce and understand the differing needs of our communities, the Trust is committed to the principles of Positive Action.
DBS Costs
Please be aware that all new employees starting work with the Trust will be charged for the cost of their DBS check if it is required for the role. The cost will be deducted from your salary in 3 payments over a 3-month period once you start employment. By applying for this role, you are agreeing to these deductions being made. The charges for the DBS include the administration fee. The total costs are £26.40 for a standard check and £54.40 for an enhanced check. The level of check will be determined by the post you are applying for. For bank Workers the full cost of the DBS check (as detailed above) will be deducted from your pay following completion of your online mandatory training. No payment will be made for your online training until it is all complete and verified by the Temporary Staffing Team. Please note: You will not be able to work any bank shifts until you have completed your mandatory training, and your DBS is in place.
Flexible Working
Birmingham Community Healthcare NHS Foundation Trust (BCHC) supports a variety of flexible working practices and, where possible (given our range of services and community settings) dependent upon the requirements associated with the role, will actively consider requests made and support these where practically possible. This may include hybrid patterns of working to enable colleagues to request the flexibility of a mixture of home/base working.
In accordance with the NHS People Promise, the Trust is committed to facilitating a healthy work/life balance that is essential to health and wellbeing and to making BCHC a 'Great Place to Work'. We will be happy to discuss and consider all requests relating to working patterns and hours at your interview so please do ask!
Using Artificial Intelligence
Birmingham Community Healthcare NHS Foundation Trust acknowledges Artificial Intelligence (AI) or Generative AI (GenAI) tools such as ChatGPT, Claude, Copilot, Gemini etc; are powerful tools that can help you in various stages of your job application and how they can be used in certain circumstances during your application process with BCHC. You can read more about acceptable use on our internet pages here
Benefits of working for us:
+ Full NHS terms and conditions including extensive holidays, Agenda for Change pay with enhancements
+ Attractive relocation payment if you relocate to the local area.
+ Discounts for local and national retailers
+ Dedicated well-being services for all employees
+ Flexible working where possible