Staff Tech Operations Lead
TJX UK, Clarendon Park, City of Leicester
Staff Tech Operations Lead
Salary not available. View on company website.
TJX UK, Clarendon Park, City of Leicester
- Full time
- Permanent
- Onsite working
Posted 2 weeks ago, 11 Jul | Get your application in now before you miss out!
Closing date: Closing date not specified
Job ref: 3449ad27e248435bba9169317ae1ae35
Location ref: Clarendon Park, City of Leicester
Full Job Description
- Own, design, and deliver operational processes, services, and business functionality within Oracle MOM globally.
- Operate IT Operations processes and technology, and resolve escalations across hardware, software, and process issues.
- Provide support during EU business hours for European finance business stakeholders.
- Communicate strategy across relevant levels and collaborate with global IT and business partners.
- Lead work provided by a third-party service provider.
- Create, own, and maintain technical and process documentation, including SOPs, guides, and knowledge articles.
- Drive operational stability, resiliency, ITSM, DevSecOps best practices, and support complex IT service changes.
- Lead best practice and continuous service improvement initiatives.
- Evaluate third-party engagement needs and lead SOW reviews.
- Define development and operational processes, standards, and best practices.
- Onboard new hires, mentor and coach team members, and support talent acquisition through interviews.
- Champion the team culture and drive adoption of MOM SDM across IT.
- Act as a subject matter expert for Oracle MOM and own technical or process roadmaps for future-state improvements. Technologies:
- DevSecOps
- Hardware
- Support
- ITIL
- ITSM
- Oracle
Strong knowledge and experience in Oracle MOM, with expert subject matter knowledge of end-to-end business application processes. - Proven experience owning, designing, and delivering operational processes, services, and business functionality in a global environment.
- Experience operating IT Operations processes and technology, including escalation management and troubleshooting hardware, software, and process issues.
- Strong understanding of ITIL best practices, ITSM, DevSecOps, continuous improvement, and operational stability/resiliency.
- Advanced communication and interpersonal skills, with the ability to influence business partners, service providers, customers, and senior leadership.
- Experience working with global IT teams, business stakeholders, and third-party service providers.
- Knowledge of Sarbanes-Oxley and compliance standards.
- Demonstrated ability to lead process definition, best practices, standards, roadmaps, and technical/process documentation.
- Growth mindset with strong awareness of current technology, service management, and industry trends.
- Experience supporting business operations during EU business hours.
- Ability to onboard, mentor, coach, and support hiring/interview activities.
- Experience leading work delivered by third-party service providers.
We are TJX Europe, a Fortune 100 company and the worlds leading off-price retailer. Our teams across Distribution Centers, Corporate Offices, and Retail Stores such as TK Maxx and Homesense benefit from a vibrant, collaborative culture that values diversity, learning, and development. We offer opportunities for growth, recognition, and a competitive salary and benefits package. This role is based at our EUR Home Office in Watford, at 73 Clarendon Road.
Direct job link
https://www.jobs24.co.uk/job/staff-tech-operations-lead-127100981