SSA - Support Services Administrator

The job holder will provide administrative support within the Business Hub including switchboard duties, post distribution, filing, photocopying and typing (if qualified typist). This is a non-operational job with no line management responsibilities. Responsibilities, Activities and Duties The job holder will be required to carry out the following responsibilities, activities and duties:

• Operate the switchboard appropriately by identifying the caller's needs ensuring all messages are communicated to the appropriate parties.
• Receive, open, distribute and monitor all prisoner mail on a daily basis in line with local and national policies and make sure it is kept securely at all times.
• Receive/distribute all incoming staff mail in a timely manner and coordinate the sending out of prisoner and staff mail.
• Send, collect and distribute faxes to appropriate staff.
• Forward any mail on to establishments for prisoners who have transferred.
• Make sure investigation and hearing tapes are transcribed in an efficient and accurate manner (if qualified typist).
• Provide copy typing provision when required (if qualified typist).
• Keep securely copies of all documentation, either in hard copy or electronic form.
• Process Chaplaincy paperwork including prisoner applications and arranging visits.
• Act as contact point for communications, prioritise and distribute to the appropriate person or relevant department in establishment.
Undertake administrative tasks including:
• Provide administrational assistance in area of work.
• Maintain accurate filing system for area of work.
• Respond to queries relating to area of work, redirecting where required.
The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive. The job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary. Significant adjustments may require re-examination under the Job Evaluation Scheme and shall be discussed in the first instance with the job holder. An ability to fulfil all spoken aspects of the role with confidence through the medium of English or (where specified in Wales) Welsh. Person specification Please refer to the Job Description Behaviours We'll assess you against these behaviours during the selection process:
• Communicating and Influencing
• Delivering at Pace
• Developing Self and Others
• Managing a Quality Service, For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page.
Link: Things you need to know Artificial intelligence Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our for more information on appropriate and inappropriate use. Selection process details This vacancy is using , and will assess your Behaviours and Strengths. Feedback will only be provided if you attend an interview or assessment. Security Successful candidates must undergo a criminal record check.People working with government assets must complete checks. Nationality requirements This job is broadly open to the following groups:
• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Working for the Civil Service The sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's .The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy. Diversity and Inclusion The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the and the .

Benefits Alongside your salary of £25,409, HM Prison & Probation Service contributes £7,360 towards you being a member of the Civil Service Defined Benefit Pension scheme.
• Access to learning and development
• A working environment that supports a range of flexible working options to enhance your work life balance
• A working culture which encourages inclusion and diversity
• A
with an employer contribution of 28.97%
• Annual Leave
• Public Holidays
• Season Ticket Advance