Sr Solutions Manager - WMS

The Senior Solutions Manager is a senior client-facing role responsible for translating customer needs into commercially viable, technically sound solutions and executing billable professional services engagements. This role bridges sales, product, and delivery - owning scoping, SOW development, pre-sales demonstrations, and delivery oversight to ensure customer outcomes, on-time delivery, and margin targets.

• Primary responsibilities:Pre-sales & Opportunity Development
• Billable Delivery & Account ExecutionCustomer Relationship & ExpansionSolutions & Practice Development
+ Lead discovery workshops to capture business objectives, processes and success metrics. + Create solution architectures, technical designs, and high-value proposals aligned to customer outcomes. + Develop accurate SOWs, resource plans, delivery timelines, assumptions and risk registers. + Support commercial negotiations and provide input on pricing, T&Cs and change control. + Serve as lead consultant on assigned billable engagements - run workshops, proof-of-concepts, implementations, and advisory services. + Coordinate with project managers and delivery teams to ensure scope control and customer satisfaction. + Monitor engagement financials (utilization, margin, billing milestones) and escalate risks early. + Build trusted advisor relationships with C-level and operational stakeholders. + Identify upsell and cross-sell opportunities; support renewal and expansion motions. + Create reusable deliverables (accelerators, templates, runbooks, training materials). + Mentor and coach junior consultants; contribute to recruiting and skill development. + Capture lessons learned and drive process improvements.
• Commercial / Billable expectations:
+ Maintain a billable utilization target (suggested 65-80% depending on role mix). + Responsible for accurate time capture, billing documentation and timely invoicing support. + Support revenue forecasting and pipeline hygiene for professional services bookings.
• Success metrics (examples):
+ Billable utilization percentage and revenue contribution vs target. + Customer satisfaction / NPS for engagements. + On-time/on-budget delivery rate and margin attainment.

+ Bachelor's degree in Business, Computer Science, Engineering or related field (or equivalent experience). + 7+ years in solution consulting, professional services, or solutions engineering with billable engagement experience. + Experience writing SOWs and managing commercial professional services engagements. + Strong stakeholder, presentation and negotiation skills. + Proven problem-solving, process orientation and ability to work in cross-functional teams. Our Values If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success - and the success of our customers. Does your heart beat like ours? Find out here: Core Values