Sports Receptionist / Assistant

PLEASE NOTE: This is an internal advert and is open to current Oxford Brookes University staff only.
Oxford Brookes University Sport are looking to recruit a 16 hours per week team member . You will be reliable, willing to learn and highly motivated team members to join the team and work as a Receptionist/Sports Assistant to provide excellent customer service, administrative and operations support for the business. There are vacancies to work at Headington sports centre.
You are the face of Brookes Sport so you will be responsible for ensuring a professional and friendly welcome, ensuring customers are provided with information regarding our services, memberships and promotional campaigns, whilst managing various email inboxes, answering phone calls and using our leisure management system.
This role is in a busy environment where you will need to prioritise, learn quickly and at times multitask. You will also provide administrative support as required for duties aligned with the front-of-house and Reception Services, supporting the Head Receptionist and Customer Services Manager in doing so.
The successful candidate will have excellent customer service experience, communication skills, be ready and willing to provide help and support to our students, staff and community users.
The successful candidate will be computer literate, with a working knowledge of Google email and its various applications, and ideally a familiarity with mobile Apps and online portals. There will be ongoing and personal development training provided in-house.
The role also involves hands-on responsibilities, requiring physical fitness to set up and take down sports equipment, as well as ensuring cleanliness both inside the sports centre and throughout the campus grounds.
Training and working hours of the post: The 16 hours required to work are Sunday morning, Monday morning and Tuesday evening however, initial training will be weekdays between 9.00 - 16.00 (exact hours to be discussed at the interview) before working on your own. There will be some flexibility required to work events and opening days which will be given to you at least 4 weeks in advance which you will be able to claim time off in lieu for.

Qualifications: Good standard of education to GCSE level, including grade C or above in Maths and English.
Experience required for post: Experience in administration and reception or a customer services environment.
As one of the largest employers in Oxford, we pride ourselves in the great experience we offer our staff. In this post, you'll be joining a friendly, professional environment where every member of staff is recognised as important to the success of Oxford Brookes University. This is an exciting opportunity to work within the Brookes Sport Team for our Estates & Campus Services Directorate. The University has adopted equity, diversity and inclusion as core values. We welcome applications from suitably qualified candidates whatever their background, and especially from BAME candidates who are under-represented in our workforce, LGBTQ+ candidates and candidates with disabilities. Applicants with a disability can be reassured that Oxford Brookes is a Disability Confident employer. As a Disability Confident employer, we guarantee to interview any disabled applicant who meets the essential selection criteria.
Interviews are expected to take place at the end of September.

We have an extremely competitive Local Government Pension Scheme with generous employer contributions, as well as providing all staff with access to an occupational health service, financial education, and a comprehensive employee assistance helpline.
We prioritise the wellbeing of our employees - physically, mentally and financially - and we provide a diverse and comprehensive benefits package to support our team.
In addition, all employees have access to:
Discounted rates for the university sports and gym facilities
An on-site nursery (at Headington Campus; waiting lists for some ages).
Discounted travel options
TOTUM card discount scheme
Relocation scheme (for moves over 30 miles, subject to terms of the scheme)
Training and development opportunities
A connected community - Brookes have a wide variety of staff networks, which instil a sense of community and offer employees a space for support, guidance and friendship, making Brookes a vibrant and inclusive place to work.
Equality, diversity and inclusion
At Oxford Brookes, inclusivity is one of our five guiding principles: we take positive steps to create an environment in which we celebrate, value and provide equal opportunity to all.