Speech and Language Therapy Assistants

Communication

• To provide a professional, welcoming reception for all clients, their families and visiting professionals.
• To provide a courteous and professional response to telephone enquiries from clients, carers and professionals providing non-clinical information whilst exercising judgement to ensure that all the relevant personnel are given the necessary information.
• To take and distribute telephone messages.
• To assist with the management of email correspondence to the service.
• To assist with keeping office and therapy areas tidy, safe and secure, ensuring all displayed information is kept up to date and toys are regularly cleaned.
Administration
• To collect and distribute incoming and outgoing mail and distribute clinical reports
• To assist in the ordering of stationery and equipment, ensuring sufficient stock is maintained and to receipt deliveries of orders.
• To manage room bookings where required.
• To maintain and update the current data bases.
• To assist in organising and sending appointment letters, appropriate questionnaires and information as required, liaising with the clients, families, referring agencies and Interpreting and Advocacy Service of Whittington Health and making bookings as necessary.
• To manage confirmation of clinical appointments, rearrangements and discharges, as well as monitoring appointments that were not attended.
• To prepare consent forms, assessment forms and other relevant information for clinical appointments and to ensure accurate records are kept on file.
• To maintain an ongoing audit of client experience of the service.
• To assist managers in the collation and presentation of data as requested e.g. audit, service user feedback and presentations.
Clinical
• To carry out prescribed tasks to facilitate the communication skills of children, working under the supervision of a speech and language therapist.
• To prepare therapy materials.
• To implement speech and language therapy packages of care based on goals set by the clinician.
• To record client observations and session outcomes in the childs electronic record.
Electronic Record/SystmOne
• To use the SystmOne to ensure that accurate patient information is recorded and up to date.
• To assist in processing new referrals and book appointments on to SystmOne, under the supervision of a speech & language therapist
• To scan and upload emails, reports and other relevant correspondence onto SystmOne.
General
• To attend training including attendance at OCT (word, excel, SystmOne), mandatory and other training courses as required, including Child Protection and Information Governance.
• To assist in training and integration of temporary and new permanent members of staff.
• Any other reasonable duties as directed appropriate to grade.
  
  We are looking for creative, forward thinking, and dynamic Speech and Language Therapy Assistants to join our well established, innovative speech and language therapy service in Camden. Part time and full time requests will be considered., We encourage applications from candidates with the ability to speak a community language or hold a British Sign Language qualification., Educated to GCSE/NVQ 2 or equivalent and must be able to demonstrate high standards of literacy and numeracy.
• Intermediate level of IT skills., Excellent word processing skills, and experience of full range of Windows software.
• Excellent general office administration skills.
• Excellent time management and self- organisation skills - travelling independently to and from clinical settings, Experience of dealing with the public with a proven ability to deliver a high standard of customer care.
• Experience of working in the public sector/ NHS
• Confident and sensitive telephone manner, ability to take accurate messages and deal with enquiries
• Ability to exercise judgment when dealing with patient/professional enquiries
  
  Working for your organisation ('About Us')
Whittington Health serves a richly diverse population and works hard to ensure that all our services are fair and equally accessible to everyone. Nowhere is this more obvious than in the way we look after our staff. We aim to employ a workforce which is as representative as possible of this population, so we are open to the value of differences in age, disability, gender, marital status, pregnancy and maternity, race, sexual orientation, and religion or belief. The Trust believes that as a public sector organisation we have an obligation to have recruitment, training, promotion and other formal employment policies and procedures that are sensitive to these differences. We think that by doing so, we are better able to treat our patients as well as being a better place to work.