Specimen Reception Team Leader

The post holder is responsible for ensuring the organisation and delivery of a coordinated and responsive Central Specimen Reception service in a manner consistent with Trust and local policies, procedures and protocols. Duties will include supporting the administration and management of the CSR service, supervising CSR teams, ensuring that staff perform their duties in accordance established policies and procedures, stock management / delivery, coordinate training staff in CSR and first line management of staff including appraisals and other HR processes., Duties include supporting the administration and management of the CSR service, supervising CSR team ensuring that staff carry out their duties in accordance with established policies and procedures, training staff in CSR and line managing staff including sickness absence, appraisals and other HR processes.

To motivate and support staff so that they understand the objectives of the service within which they work and they are able to maximise their contribution to the highest standard of patient care.

To compile staff rotas. To ensure that the teams run smoothly and resolve locally any issues that may arise with staff, escalating if necessary to the Admin Site Lead.

Strive to achieve a high level of morale and staff motivation by personal leadership and communication.

To undertake audits as required.

Attend and represent the department at meetings.

To provide and promote a high level of customer service to patients, visitors and Trust colleagues via face to face contact, telephone and email.

Work with delivery drivers to ensure stock is handled and delivered appropriately to nominated locations and in a safe manner.

Liaise with external couriers as required.

To comply with the departmental Quality Management System appropriate to role including staff training, incident investigation, Corrective and Preventative Actions [CAPA] reporting and fulfilment of the quality processes required for ISO 15189 standards of compliance.

Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton. Both hospital sites offer key services such as A&E, Obstetrics-led Maternity and Paediatrics. You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available.