Specialist Customer Operations Support

Working within a National Specialist Customer Operational Team within the Parcel Hub Network, the successful candidate will be a primary contact for telephone calls and emails relating to customer collection bookings, cancellations, amendments and service issues. The candidate may also be expected to perform various other tasks on the operational floor including parcel checks and samplings. Furthermore, you will work with the relevant internal departments - Operations, Distribution, Planning, Sales, and Revenue Protection to advise of changes to collections and forecasts. Working hours: Full time 40 hours per week. Typical attendance is Monday to Friday, hours between 08:20 - 17:00 (flexibility is required regarding start and finish time, and there may be a requirement to cover evenings and weekends)

• A confident and professional telephone manner.
• Good knowledge of Microsoft Excel, Word, PowerPoint, Outlook.
• Be able to work to tight deadlines.
• Be flexible and able to react to customer and business demands as required.
• Have a desire to provide excellent customer service.
  
  At Royal Mail we connect companies, customers and communities across the country, delivering a 'one-price-goes-anywhere', universal postal service to more than 30 million addresses. As one of the UK's leading companies, we are focused on being recognised as the best delivery company in the UK and across Europe.
Royal Mail are proud of our diverse employee network groups and the active role they play to support belonging and encourage a positive work environment. We are firmly committed to inclusion and passionate about our people representing the communities we serve. We are happy to support your need for any adjustments during the application and hiring process. Please share the details within your application if required. We are Forces family friendly and a Gold signatory to the Armed Forces Covenant. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners.