Specialist Booking Clerk for Endoscopy
The Great Western Hospitals NHS FT, Swindon
Specialist Booking Clerk for Endoscopy
Salary not available. View on company website.
The Great Western Hospitals NHS FT, Swindon
- Part time
- Permanent
- Onsite working
Posted 2 weeks ago, 10 Apr | Get your application in now before you miss out!
Closing date: Closing date not specified
Job ref: 09b72b20b74a4194a66e3732fe4aeb1a
Location ref: Swindon
Full Job Description
- To ensure that all patients requiring appointments are booked appropriately communicate and negotiate with patients and relatives, on the telephone, in person and in writing, making certain that the procedure is booked with patient agreement.
- To take responsibility for prioritising incoming requests and ensuring that they are booked accurately and according to urgency, thus ensuring maximum utilisation of resources available. This will often involve on the spot decision making.
- To highlight any capacity and demand issues to the Endoscopy Booking Team Leader.
- To have a full understanding of the examination preparations ensuring the correct information and instructions are given to the patient concerning patient preparation prior to the procedure, special instructions regarding patient medication in defined patient groups.
This requires a sound knowledge of the Endoscopy booking system and booking protocols with an in-depth knowledge of the procedures undertaken. Full training is given which will involve an induction period. Once trained a confident approach is expected in using your own judgement to prioritise requests in accordance with trust guidelines, and within national and regional targets.
We are looking to recruit a Band 3 Booking Clerk to join our Endoscopy Team here at the Great Western Hospital. The successful candidate will provide a patient centered and focused, accurate and efficient booking service for Endoscopy procedures, in line with Trust Values of working together to provide the best service whilst putting the patient first., We are proud to be part of BSW Hospitals Group - a formal partnership between Great Western Hospitals NHS Foundation Trust, Royal United Hospitals Bath NHS Foundation Trust and Salisbury NHS Foundation Trust. With a combined workforce of over 17, 600 colleagues, and budget of 1.6 billion the Group is united by a common purpose to deliver the best possible care to over 1 million people. We are creating a health and care system that works with the people we care for, reducing the differences people currently face in access, experience and outcomes, improving the experience of our colleagues and tackling shared challenges like sustainability and finances. Every improvement we make across our Group will be guided by what creates the greatest benefit for our colleagues, our patients, our communities and our partners.
Direct job link
https://www.jobs24.co.uk/job/specialist-booking-clerk-for-endoscopy-126676775