Specialist Administration Support Officer

This service provides specialist teaching and advice to children and young people with special educational needs and disabilities, from birth up to the age of 25, as well as support for their families. It works in close partnership alongside schools and settings to promote an inclusive ethos, helping them to meet a wide range of needs effectively within their provision. The service delivers targeted, specialist intervention and teaching for children and young people, ensuring support is tailored to individual needs and promotes positive outcomes. In addition, the service offers a range of traded specialist training packages, equipping education professionals with the knowledge and skills to further strengthen inclusive practice and high-quality support for learners with (Special Educational Needs and Disabilities (SEND).,

• To be responsible for all administrative support to SEND Services.
• To assist in all aspects of the financial functions of SEND Services
• To utilise appropriate word processing, databases, spreadsheets software, online platforms and AI technology as tools in the provision of an efficient and effective service
• To assist in the smooth running of Services by prioritising and managing the workload of office-based tasks
• To provide a welcoming atmosphere within SEND Services taking enquiries from parents, the public and professionals.
  
  Experience of using computers with ability to use systems and software such as Microsoft Windows, Word and Excel
• Demonstrate good communication skills - working clearly, concisely and courteously both orally and in writing
• Experience of administrative work, finance processes and dealing with customer enquiries.
• Confidence to organise own workload and prioritise duties assigned
• Ability to work well as part of a team, or using own initiative
  
  We are a city of strengths, with a proud heritage and bright future. Working for Stoke-on Trent City Council is more than just a job, it's about making, protecting and improving the services for the local population, reducing inequalities and improving independence for the people who live and work in the city. And that's where you come in. We are always looking for people of the highest calibre with skills, knowledge and experience to help us deliver our compelling vision., Stoke-on-Trent City Council's diverse and talented workforce is its greatest asset and most valuable resource. The skills, knowledge and experience of our c.4,600 employees are essential to delivering our ambitions and vision for our organisation and Stoke-on-Trent. We want to be an employer that people are proud to work for, and where our staff are supported, developed and rewarded in an inclusive way that helps them to excel and to deliver the high-quality services that our residents need., Stoke-on-Trent City Council is a unitary authority employing approximately 4,600 staff who deliver 700 services to more than 260,000 residents. Our city comprises of six towns: Burslem, Fenton, Hanley, Longton, Stoke and Tunstall. We are a city of strengths, with a proud heritage and bright future. We have undergone significant changes over the last few years. New ways of working have already transformed many service areas and we are determined to continue to develop more innovative approaches to ensure that we can maximise the benefits of transformation.
Our city Although the 13th largest city in the UK, Stoke-on-Trent is rapidly outstripping a number of parts of the country with our economic growth and recovery. Stoke-on-Trent is a city with a strong sense of civic pride - we've been voted the kindest city in the UK - and a place where you'll receive a hugely warm welcome. We have a rich and diverse culture, steeped in our prestigious industrial heritage as the celebrated 'world capital of ceramics'. But we don't just want to celebrate our proud past - we firmly believe that Stoke-on-Trent's best years are ahead of it. We are determined to raise aspirations and match them with high-quality education and health provision, as well as improved opportunities to secure fulfilling and well-paid work. Through uniting social and economic opportunities, we are maximising the full power of the city council as a secure and steadfast institution within the city.


• A competitive salary based on your skills, experience and talent
• Hybrid and flexible working options
• An excellent local authority benefits pension scheme
• Professional development through learning opportunities, regular training sessions and apprenticeship and management schemes
• Further information onour Rewards and Benefits can be found here, When you work for Stoke-on-Trent City Council you'll be helping to improve the lives and wellbeing of our residents. We'll provide you with support, learning opportunities and flexible working options and some amazing benefits including; a competitive salary, generous holidays, an excellent defined local authority benefit pension scheme, annual leave purchase scheme, cycle to work schemes just to name a few. We also have access to lifestyle benefits which offer a wide range of discounts such as family days out, travel, retail and many more.
Our commitment to you Vibrancy and diversity are two of Stoke-on-Trent's greatest assets. A city founded on creative endeavour should value and celebrate the multitude of voices, ideas and identities that shape its culture. We are committed to creating a culture which is truly inclusive, where all staff feel valued, listened to, supported and able to do their work to the best of their abilities at all times. And we must ensure that our decisions and policies nurture and empower communities across our city and do not inadvertently disadvantage groups and individuals that we want to help to thrive. Our approach to Equality and Diversity is an invitation to all our communities to work with and for us so we can continue to improve how we deliver services residents need. Our employee networks are inclusive, open forums for colleagues with similar lived experiences. They allow staff to meet, support and mentor each other, alongside being a voice for under-represented groups to advise and support the organisation when developing policies and services.