Spa & Wellness Shift Leader

We are now looking for a motivated "Spa & Wellness Shift Leader" to join our Treatment team's Floatation department, supporting the delivery of outstanding spa experiences while upholding the high customer standards that define Nirvana Spa. As a Spa & Wellness Shift Leader you will lead the team and set an example of exceptionally high standards in all aspects of the role ensuring total customer satisfaction. You must have a flexible approach to hours of work (which will include evenings, bank holidays and every other weekend, on a 4 week rolling rota) and will share our pride and passion for our amazing facilities. What you'll do: Key responsibilities of this role will include:

• To promote a high morale within the team by personally having a positive can-do attitude.
• Support and assist the Head Floatation Therapist and Treatment Management team with the development and communication of the department.
• Promote and upsell department treatments to ensure high levels of occupancy.
• Personally achieve monthly retail targets to lead by example.
• Support with training, and inductions for new starters.
• Ensure the department health and safety procedures are always adhered to, supporting the Head Floatation Therapist.
• Have a thorough knowledge of Pool Safety Operation Procedures ensuring these are adhered to by the team.
• Ensure the team are proactive in quieter times, promoting services, cleaning, and restocking the department.
• Assist other departments within the spa to work as an overall team.
• Promote internal communications on Staff Hub
  
  Leading by example
• Being a strong team player who is keen, organised, efficient and productive
• Responsible, dependable, hard working and honest attitude
• Warm, friendly and effective communication skills to build rapport with customers and team
• Flexible, co-operative and open with a positive can-do attitude
• Sets and expects high standards
• Can work independently
• Comfortable working in a warm environment
• Confident swimmer
• High levels of attention to detail, ensuring all safety policies are maintained
Desired, but not essential:
• Previous experience working as a senior team member
• National Rescue Award (training will be provided for this qualification)
Past experience and proven track record:
• Regular positive feedback from both colleagues and customers.
• Confidence and aptitude of dealing with difficult circumstances which are not part of the everyday role
  
  At Nirvana Spa & Leisure Ltd, we are dedicated to creating a sanctuary of relaxation, wellbeing, and exceptional service. As one of the UK's leading wellness destinations. Our Treatment team sits at the heart of the guest experience, delivering a wide range of therapies designed to promote relaxation, rejuvenation, and overall wellbeing. We are passionate about creating a calm, welcoming environment where every guest feels cared for and every visit is memorable.
  
  We offer a competitive salary and benefits package which includes:
• Commission and product incentive schemes
• In-house product training
• Life Assurance (4 X Annual Salary)
• Medical Cash plan through Medicash
• Contributory Company Pension Scheme
• Membership to Nirvana Spa and Pulse 8
• Discounts on selected products
• Annual Flu Vaccine
• Company sick pay
• Free on-site parking
• Paid breaks
• Company uniform provided