Spa Therapist - Birmingham

Are you passionate about wellness, guest experience, and delivering exceptional service? We're looking for a Spa Receptionist to join our team - someone who embodies trust, reliability, and professionalism, ensuring every guest enjoys a seamless and memorable spa journey. Weekend work availability required. As the welcoming face of our spa, you'll combine efficiency and warmth to support the daily operations of our luxury wellness retreat. Your approachable leadership and attention to detail will help maintain our high standards, drive guest satisfaction, and foster a positive team culture. What You'll Do

• Maximise treatment room occupancy by strategically managing bookings and therapist schedules.
• Oversee group reservations, supporting the delivery of the group budget and selling strategy.
• Ensure all bookings are handled efficiently, with full payment taken for treatments and spa days.
• Maintain exceptional cleaning standards and ensure all spa amenities are replenished throughout the day.
• Manage third-party agents and booking platforms, ensuring accuracy and guest satisfaction.
• Deliver a safe and welcoming environment by adhering to all health, safety, and hygiene standards, including pool and spa areas.
• Proactively upsell treatments and retail products to achieve departmental goals.
• Monitor guest feedback across platforms and communicate improvements to the Spa Manager.
• Build strong relationships with guests, team members, and other departments to deliver outstanding service.
• Continuously develop your knowledge of spa treatments, retail products, and memberships.
• Attend all required training and uphold company standards in grooming, presentation, and conduct.
  
  Passionate about hospitality, wellness, and guest care.
• Organised, confident, and adaptable in a fast-paced environment.
• A team player who leads with integrity and positivity.
• Knowledgeable about spa treatments and operations (experience in a luxury setting is an advantage).
• Proactive in learning and improving both personally and professionally.
  
  Billesley Manor Hotel & Spa is a luxury 4 hotel steeped in history. Set in 11 acres of Warwickshire parkland, the Grade II listed building hosted William Shakespeare in 1599, with its heritage dating back to 1327.
The hotel is proudly part of the Marriott Tribute Portfolio, a collection of independent hotels celebrated for their character, individuality, and sense of place.


• Food & Beverage Discounts: Calling all foodies! Enjoy mouthwatering discounts at our restaurants and bars.
• Employee Discount Rates: As a TROO Hospitality team member, you get exclusive access to unbeatable travel discounts at our hotels.
• Explore by Marriott Bonvoy: Take advantage of fantastic Team Member travel rates across Marriott International hotels worldwide, as well as discounts on food and beverage, spa treatments, and retail.
• Refer a Friend Scheme: Spread the word and reap the rewards with our Refer a Friend Scheme, where you can share the greatness of TROO Hospitality and enjoy bonuses for every new recruit.
• Long Service Incentives: Dedication deserves celebration! Our Long Service Incentives honour your commitment with special rewards and recognition for your loyalty over the years.
• Employee Assistance Programme: We care about your well-being, which is why we offer an Employee Assistance Programme to provide support and guidance when life throws its curveballs. Consider it your trusty sidekick in times of need.