Spa Supervisor

Support the daily operation of the Forum Spa and Ocius Treatment Rooms
Lead by example in delivering exceptional guest experiences and treatment standards
Motivate, coach and support Spa Therapists to maximise performance and service delivery
Conduct treatments to brand and company standards
Assist with rota management, bookings, stock control and administration
Ensure treatment rooms and spa facilities are presented to the highest standards at all times
Handle guest feedback professionally and proactively, ensuring guest satisfaction remains a priority
Support team briefings, training and development initiatives
Assist with achieving departmental targets and objectives
Act as a key point of contact within the spa, supporting management and stepping into leadership responsibilities when required
Ensure compliance with health & safety, hygiene and operational procedures
Be Recognised and Rewarded
As one of our Spa & Wellness Heroes, you will receive a host of Company benefits including:
Career development and progression opportunities
Industry-leading training and professional development
Discounted stays across The Celtic Collection
Food and beverage discounts
Discounted leisure membership
Employee wellbeing support services
NEST pension scheme
Social Club
Staff appreciation events
Monthly and annual recognition awards

Grow With Us
As a Celtic Collection employee, you will be able to say:
I am equipped, trained and supported to do the best job I can
I am proud to be part of The Celtic Collection and would recommend it to others
I work in an inclusive, friendly, positive and constructive environment
I am encouraged to learn, grow and develop and to try new things in my role
I am thanked and recognised for the work I do and my views and ideas are valued
I am crystal clear about our ambition, and I can contribute to it every day
Recruitment Information
We reserve the right to close this vacancy early should we receive a high volume of suitable applications and therefore encourage early applications.

All applicants must have the legal right to live and work in the UK. Evidence of eligibility will be required as part of the recruitment process.

Previous experience as a Senior Spa Therapist or Spa Supervisor within a luxury spa, hotel spa or wellness environment
A recognised Beauty Therapy qualification (Level 3 or equivalent)
A passion for luxury hospitality, wellness and exceptional guest care
Experience leading, coaching and supporting therapists to achieve high performance standards
Strong organisational and administrative skills
Experience managing bookings, stock control and operational spa procedures
Excellent communication and interpersonal skills
The ability to remain calm, organised and professional in a busy guest-focused environment
A genuine commitment to delivering five-star service standards

Desirable Experience
Previous experience within a luxury resort or five-star spa
Experience carrying out a wide range of face and body treatments
Knowledge of premium spa brands and treatment protocols
Experience supporting team training, development and performance management
Exposure to managing large teams or high-volume spa operations

Join the "Greatest Story in Hospitality" by becoming one of our Spa Heroes at the award-winning Celtic Manor Resort.

We are looking for an experienced and passionate Spa Supervisor to support the day-to-day operation of our renowned Forum Spa and Ocius Treatment Rooms. This is an exciting opportunity for an established Senior Spa Therapist or current Spa Supervisor looking to progress their career within one of the UK's leading luxury resort destinations.

Working alongside the Spa Management team, you will play a key role in delivering exceptional guest experiences, maintaining the highest treatment standards, and motivating a team of talented therapists to achieve excellence every day.