Spa Receptionist, Pre-Opening - The St. Regis London
Marriott International, Inc., Mayfair, City of Westminster
Spa Receptionist, Pre-Opening - The St. Regis London
Salary not available. View on company website.
Marriott International, Inc., Mayfair, City of Westminster
- Full time
- Permanent
- Onsite working
Posted 1 week ago, 23 Sep | Get your application in now before you miss out!
Closing date: Closing date not specified
Job ref: 8ba059a23c314eb9995a44171347b0a7
Location ref: Mayfair, City of Westminster
Full Job Description
- Deliver an exceptional arrival experience, greeting guests with warmth, poise and a personalised approach
- Manage spa reservations, including scheduling, confirmations and guest communications
- Guide guests through their spa journey, offering knowledgeable recommendations on treatments and retail offerings
- Coordinate with Spa Therapists and wider hotel teams to ensure seamless service delivery
- Handle payments and transactions with accuracy, discretion and professionalism
- Maintain immaculate presentation of the spa reception and retail areas
- Support daily spa operations, ensuring a calm, organised and anticipatory environment
- Resolve guest concerns with empathy, confidence and a solution-focused mindset
- Uphold St. Regis brand standards, rituals and luxury service excellence
- Promote a safe, compliant and well-maintained working environment
- Take a hands-on approach to operational duties, ensuring service excellence at every touchpoint
We are seeking a refined and service-oriented professional who embodies the essence of luxury hospitality. You will combine operational capability with emotional intelligence, delivering exceptional experiences with precision and grace. You should have: - Experience in luxury hospitality, spa reception, or guest-facing service
- A natural ability to deliver personalised, anticipatory guest care
- Excellent interpersonal and communication skills with a polished, confident presence
- Strong organisational skills and attention to detail
- A calm, composed approach in high-pressure or fast-paced situations
- Collaborative spirit, working seamlessly with multiple departments
- A passion for wellness, luxury service and creating meaningful guest moments
- Physical capability to support operational duties as required
Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
At The St. Regis London, our Hosts are the heartbeat of our legacy of exceptional service, and in honour of your dedication, we offer a curated collection of benefits designed to support and elevate your journey with us. Financial Rewards - Competitive salary designed to recognise excellence
- Enhanced pension
- Life assurance
- Company sick pay
- Additional holiday allowance
- Access to BenefitHub's exclusive retail, wellness and travel privileges
- Friends & Family preferred rates at Marriott hotels worldwide Career Development
- Clear pathway for internal promotions and transfers
- Cross-department training to refine your craft and broaden your expertise
- Expert-led development programmes
- Continuous learning through structured programmes
- Premium e-learning platform access
- Be part of an exclusive pre-opening experience shaping the future of the property Wellbeing Support
- Private Medical Insurance
- Employee Assistance Programme
- Complimentary meals on duty, crafted with care and served in our staff restaurant
- Food & Beverage discounts across Marriott properties
- Year-round wellbeing initiatives and wellness activities Recognition & Appreciation
- Award programmes celebrating exceptional performance
- The Astor Awards
- Distinctive Moments celebration
- Long service awards
- Key life moments celebrated-birthdays, anniversaries, personal milestones
- Vibrant social calendar with team events and engagement activities
Direct job link
https://www.jobs24.co.uk/job/spa-receptionist-pre-opening-the-st-regis-127447765