Spa Receptionist

Join the 'Greatest Story in Hospitality' by becoming one of our Spa Receptionists 'Hospitality Heroes' in our award-winning Spa Team based at our Celtic Manor Resort - just one of the fantastic opportunities we offer from 'Manor to Marina'.
OUR IDEAL HERO WILL HAVE -
Secretarial/administrative qualifications or experience of more than two years
Experience in Microsoft Office, Outlook
Experience in delivering administrative, operational and secretarial support including stock takes and retail trackers
IMPLEMENTING OUR 'YES, WE CAN' PHILOSOPHY, YOU WILL -
Be responsible for escalating any complaints to the Spa Manager immediately, providing full details
Be responsible for feedback trackers with guest feedback and collating responses from the Spa and Leisure teams
Have a full and up-to-date knowledge of the Resort facilities, services, and events
Organise, improve and maintain an effective departmental filing system, ensuring information is easily accessible to the senior management team
Maintain and update records, print reports and actively seek ways to ensure the system is used to its maximum, to provide accurate information which supports the objectives of the Resort and the department
Ensure the department has adequate supplies to run effectively, anticipate needs, and deal with store requisitions and purchase requests
BE RECOGNISED AND REWARDED -
As one of our 'Hospitality Heroes' you will receive a host of Company benefits such as -
Access to career development training from day one
FREE on-site parking
Discounts on food & beverage and hotel stays
Discounted leisure membership
Free GP virtual appointment service
24/7 wellbeing helpline
NEST pension scheme
Social Club
Staff appreciation events
Monthly and end-of-year awards